Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 5 of 5

    Just got Sky Broadband. Seems slow. Low Noise Margin a problem?

    This is a discussion on Just got Sky Broadband. Seems slow. Low Noise Margin a problem? within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Hi Just got Sky broadband MAX after being on Pipex for about a year. So far it all seems to ...

    1. #1
      mintfresh's Avatar
      mintfresh is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Nov 2007
      Posts
      1
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Just got Sky Broadband. Seems slow. Low Noise Margin a problem?

      Hi

      Just got Sky broadband MAX after being on Pipex for about a year.

      So far it all seems to work fine, apart from a strange problem where my main PC couldn't connect to the router, but a change of network card has fixed this.

      Although everything works, I am rather dissopointed with the speed. It seems to be getting slower and slower! I started out getting around 6Mbps on the speed test. It then seems to have gone down to around 3Mbps, and a recent test shows between 1 and 2Mbps.

      Reading around the forum has so far lead me to using the TCP optimiser, which didn't have any noticeable effect. I have also been looking at the stats on my connection, and I noticed that the noise margin seems to be low, which I think is a bad thing? It is usally 2 db or 4 db, but I have seen it go as low as 1db.

      Current stats from router are

      ADSL Link Downstream Upstream
      Connection Speed 7616 kbps 768 kbps
      Line Attenuation 44 db 12 db
      Noise Margin 2 db 12 db

      So, anyway. Should I be getting faster results? Where should I start with trying to speed things up?

      Edit - I was just watching my noise margin and it went to 2147483646 db! I'm guessing this isn't an accurate number though, and it actually probably went lower than 0. A speed test around this time is showing speeds around 1Mbps.
      Last edited by mintfresh; 25-11-07 at 06:29 PM. Reason: Added extra info


    2. Advertisement
    3. #2
      richone54's Avatar
      richone54 is offline Sky User Member
      Exchange: watford
      Broadband ISP: Virgin
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Aug 2007
      Location
      Watford
      Posts
      2,627
      Thanks
      0
      Thanked 4 Times in 4 Posts

      Re: Just got Sky Broadband. Seems slow. Low Noise Margin a problem?

      could you do a comparison from your test socket ?

    4. #3
      DRGW's Avatar
      DRGW is offline Sky User Member
      Exchange: 0117
      Broadband ISP: Mid
      Router:
      Sky TV: Sky+
      Join Date
      Nov 2007
      Posts
      138
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Just got Sky Broadband. Seems slow. Low Noise Margin a problem?

      I used to be on Tesco Broadband.

      Sky is much faster and I'm only on the mid package.

      Took hours to get email set-up. Indian call centre didn't have any info on Microsoft Outlook (which I use) and could only tell me what to do with Microsoft Outlook Express!! Apparently I was even told they only have manuals to read from which are out of date.

      I've been a Sky Broadband customer for less than a week and the customer service is sh*t.

      So glad I found this site as I've had help no end from the good folks here.

    5. #4
      unity's Avatar
      unity is offline Sky User Member
      Exchange: wigan
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: SkyHD box
      Join Date
      Jul 2007
      Location
      Lancs
      Posts
      68
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Just got Sky Broadband. Seems slow. Low Noise Margin a problem?

      MINTFRESH, post us your stats from the test socket, (behind the master socket) if you have one. Your snr is very low at the moment

    6. #5
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: SSRAD
      Broadband ISP: NOWTV Fab Fibre
      Router: NOWTV Hub 2
      Sky TV: NowTV
      Join Date
      Apr 2007
      Location
      Peasedown St. John, Bath
      Posts
      9,379
      Thanks
      4
      Thanked 122 Times in 121 Posts

      Re: Just got Sky Broadband. Seems slow. Low Noise Margin a problem?

      you sure you're on Mid? you have the Max upload...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION