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    Slow Loading web pages and downloading

    This is a discussion on Slow Loading web pages and downloading within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Hi, During the last few weeks it seems as though my internet has been slowed down, surfing the net and ...

    1. #1
      Jamie199's Avatar
      Jamie199 is offline Sky User Member
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      Slow Loading web pages and downloading

      Hi,

      During the last few weeks it seems as though my internet has been slowed down, surfing the net and opening web pages can take an age sometimes and when i try to stream music at 128kbs it buffers constantly. I tried running the TCP optimiser but didnt help, while downloading it i only got a speed of 50kb/s. My router says i am conecting at 13Mbs but my speeds are barely getting 2Mbs. I am connecting using the wireless adaptor sky gave me and have tried using wired connection but it doesnt get any better.



      Here are my stats:

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 764 Kbps, Downstream rate = 13678 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 6.9 12.5
      Attn(dB): 36.0 21.0
      Pwr(dBm): 1.3 12.4
      Max(Kbps): 13680 864
      Rate (Kbps): 13678 764
      G.dmt framing
      K: 239(0) 24
      R: 16 16
      S: 1 8
      D: 64 8
      ADSL2 framing
      MSGc: 109 68
      B: 238 23
      M: 1 8
      T: 1 1
      R: 16 16
      S: 0.5567 7.7037
      L: 3664 216
      D: 64 8
      Counters
      SF: 32573189 32573187
      SFErr: 91543 376
      RS: 3745916822 276872089
      RSCorr: 3116108317 888
      RSUnCorr: 4021381 0

      HEC: 87317 596
      OCD: 405 0
      LCD: 0 0
      Total Cells: 3930457099 939862531
      Data Cells: 294235235 242182304
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 13281 170
      SES: 5265 0
      UAS: 14 15
      Total time = 1 days 50 min 32 sec
      SF = 32573189
      CRC = 91543
      LOS = 8264
      LOF = 0
      ES = 13281
      Latest 1 day time = 50 min 32 sec
      SF = 189440
      CRC = 30
      LOS = 16
      LOF = 0
      ES = 31
      Latest 15 minutes time = 5 min 32 sec
      SF = 20799
      CRC = 4
      LOS = 3
      LOF = 0
      ES = 3
      Previous 15 minutes time = 15 min 0 sec
      SF = 56213
      CRC = 12
      LOS = 8
      LOF = 0
      ES = 13
      Previous 1 day time = 24 hours 0 sec
      SF = 5397510
      CRC = 19795
      LOS = 1859
      LOF = 0
      ES = 2380
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 56214
      CRC = 8
      LOS = 3
      LOF = 0
      ES = 9
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 56214
      CRC = 6
      LOS = 2
      LOF = 0
      ES = 6
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 56276
      CRC = 8
      LOS = 3
      LOF = 0
      ES = 7


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    3. #2
      richone54's Avatar
      richone54 is offline Sky User Member
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      Re: Slow Loading web pages and downloading

      Quote Originally Posted by Jamie199 View Post
      Hi,

      During the last few weeks it seems as though my internet has been slowed down, surfing the net and opening web pages can take an age sometimes and when i try to stream music at 128kbs it buffers constantly. I tried running the TCP optimiser but didnt help, while downloading it i only got a speed of 50kb/s. My router says i am conecting at 13Mbs but my speeds are barely getting 2Mbs. I am connecting using the wireless adaptor sky gave me and have tried using wired connection but it doesnt get any better.



      Here are my stats:

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 764 Kbps, Downstream rate = 13678 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 6.9 12.5
      Attn(dB): 36.0 21.0
      Pwr(dBm): 1.3 12.4
      Max(Kbps): 13680 864
      Rate (Kbps): 13678 764
      G.dmt framing

      i am supprised you are getting the same speed on wired as wireless,
      the optimizer would normaly help (if running XP, not sure about vista as it seems to have better settings)
      you need to try and get rid of the errors on your line, if you are using an exstention lead this may be the problem. do you know if you have an NTE5 master socket (will be a split across the front) if so you could do a comparison from the test socket behind the face plate.

      you could also check you have filters on all items plugged into the phone sockets around the house

      (p.s if you could do the tests wired and post back to let us know how you get on)

      hopefully someone may be able to offer some more advice about the low throughput

     

     

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