Max only getting 5.2Mbps...?

[Cingal]

Right, I signed up for the "max" option of Sky, apparently 16mbps...

After a couple of months, the speed has not improved beyond that of my highest, which was 6.2Mbps.

So, after spending time, checking my distance from the nearest exchange to my house (2.33KM) and making sure my modem was in the upright position to help with heat dissipation, there is no change, at all.

Anyone know what's causing this? I've not gone into anything technical so, if you guys could recommend anything, that'd be great.

Probably wrong section, way to start...

[dholdi]

detailed router stats would be a good start so people can assess your problem. use this utility to get them and post after 24 hrs usage
Sky Netgear DG834GT utility version 0.4

[Cingal]

/usr/sbin/adslctl: ADSL driver and PHY status
Status: Showtime Channel: INTR, Upstream rate = 768 Kbps, Downstream rate = 5760 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 7.3 13.0
Attn(dB): 40.0 23.5
Pwr(dBm): 19.6 8.5
Max(Kbps): 6368 1216
Rate (Kbps): 5760 768
G.dmt framing
K: 181(0) 25
R: 16 16
S: 1 8
D: 64 8
ADSL2 framing
MSGc: 1 1
B: 181 25
M: 1 8
T: 1 1
R: 16 16
S: 1.0879 8.6153
L: 1456 208
D: 64 8
Counters
SF: 5566869 5566867
SFErr: 253176 320
RS: 378547112 47318369
RSCorr: 87056557 1266
RSUnCorr: 2416584 0

HEC: 240668 188
OCD: 419 86
LCD: 0 12
Total Cells: 1282694015 0
Data Cells: 33469085 0
Drop Cells: 0
Bit Errors: 0 0

ES: 11766 0
SES: 5347 0
UAS: 22 0
Total time = 1 days 2 hours 17 min 51 sec
SF = 5566869
CRC = 253176
LOS = 794
LOF = 0
ES = 11766
Latest 1 day time = 2 hours 17 min 51 sec
SF = 486549
CRC = 2492
LOS = 82
LOF = 0
ES = 338
Latest 15 minutes time = 2 min 51 sec
SF = 10057
CRC = 2
LOS = 2
LOF = 0
ES = 2
Previous 15 minutes time = 15 min 0 sec
SF = 52989
CRC = 10
LOS = 9
LOF = 0
ES = 9
Previous 1 day time = 24 hours 0 sec
SF = 5080320
CRC = 250684
LOS = 712
LOF = 0
ES = 11428
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 52872
CRC = 233
LOS = 5
LOF = 0
ES = 42
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 52989
CRC = 2113
LOS = 4
LOF = 0
ES = 238
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 52931
CRC = 8
LOS = 3
LOF = 0
ES = 7




Not sure if that's the right thing, never done anything like this...

[dholdi]

yes thats what we need.
with an attenuation ( att ) of 40 there is the "potential" for a sync of 11800. However you are on gdmt which will only sync at a max of 8000. This is probably due to the amount of errors showing on your line, which to be honest are excessive. If you can reduce them to an acceptable level you should see an increase in your sync upto 8000. To get any more than that you will need to ask sky to put you on adsl2+ but they wont do it with your current level of errors.
Check saturdays sticky for more info
http://www.skyuser.co.uk/forum/route...explained.html
Also check this thread for info on wiring which is 9 times out of 10 responsible for line errors
Cabling and faceplate help - Sky User - The unofficial support forum for everything Sky!
hope this helps - any questions post back