Why have I been capped?

[burnhamlad]

I was having some real connection problems a few weeks ago, which were attributed to problems within the exchange. After this was fixed, I found my line speed was limited! I could no longer sync at 11300 Kbps - I was able to remain above 7db at that rate!

Is there anything that can be done to encourage Sky to remove the cap, or at least, increase it to a more sensible level?

I would also appreciate comments on the line stats.

Thank you.


/usr/sbin/adslctl: ADSL driver and PHY status
Status: Showtime Channel: FAST, Upstream rate = 764 Kbps, Downstream rate = 9695 Kbps
Link Power State: L0
Mode: ADSL2+
Channel: Fast
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 9.6 13.5
Attn(dB): 34.5 18.7
Pwr(dBm): 1.3 12.4
Max(Kbps): 11864 864
Rate (Kbps): 9695 764
G.dmt framing
K: 239(0) 24
R: 16 16
S: 1 8
D: 64 8
ADSL2 framing
MSGc: 76 68
B: 238 23
M: 1 8
T: 1 1
R: 16 16
S: 0.7855 7.7037
L: 2597 216
D: 64 8
Counters
SF: 43330118 43330116
SFErr: 1343 1
RS: 3553069690 368305986
RSCorr: 2397685159 384
RSUnCorr: 35641 0

HEC: 1230 0
OCD: 44 0
LCD: 0 0
Total Cells: 3070332092 1257777178
Data Cells: 72108057 8982628
Drop Cells: 0
Bit Errors: 0 0

ES: 2368 1
SES: 1837 0
UAS: 31 16
Total time = 1 days 23 hours 46 min 30 sec
SF = 53601459
CRC = 96424
LOS = 284
LOF = 0
ES = 2368
Latest 1 day time = 23 hours 46 min 30 sec
SF = 5315196
CRC = 270
LOS = 31
LOF = 0
ES = 169
Latest 15 minutes time = 1 min 30 sec
SF = 5650
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 15 minutes time = 15 min 0 sec
SF = 55878
CRC = 9
LOS = 1
LOF = 0
ES = 10
Previous 1 day time = 24 hours 0 sec
SF = 5365423
CRC = 149
LOS = 25
LOF = 0
ES = 82
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 55879
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 55878
CRC = 2
LOS = 1
LOF = 0
ES = 1
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 55878
CRC = 0
LOS = 0
LOF = 0
ES = 0

[IWasNotTheEnemy]

ur currently showing errors on the line - and a lot of them - so i don't think ur being capped.....i think the problem is ur end.

haven't u got another thread elsewhere?? if so, best just use one rather than opening multiple ones

[burnhamlad]

I posted in 'sky unhappiness' because I was so hacked off at the poor communications from Sky regarding the matter. The thread got hijacked (the guy should have been told off for it), but unfortunately no comments received about the line stats.

No matter when the box is rebooted, it always comes back to the same speed. It never used to do this before. If I rebooted in the morning, I could go up to 12500 kbps, or around 11500 kbps at other times.

It's now stuck on 9695 kbps no matter when I reboot.

I'm surprised about the errors as I managed to clear them up last time by disconnecting the ring wire from all the extensions. Although I have to say the recent poor weather didn't help. It's almost as if the line is deteriorating and requires checking/fixing. But I seriously doubt BT will come out on the basis of these line stats!

Any other ideas please?

[Guesswot]

9695! Wow!!!

[burnhamlad]

9695! Wow!!!

??? :s