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    Why have I been capped?

    This is a discussion on Why have I been capped? within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; I was having some real connection problems a few weeks ago, which were attributed to problems within the exchange. After ...

    1. #1
      burnhamlad's Avatar
      burnhamlad is offline Sky User Member
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      Why have I been capped?

      I was having some real connection problems a few weeks ago, which were attributed to problems within the exchange. After this was fixed, I found my line speed was limited! I could no longer sync at 11300 Kbps - I was able to remain above 7db at that rate!

      Is there anything that can be done to encourage Sky to remove the cap, or at least, increase it to a more sensible level?

      I would also appreciate comments on the line stats.

      Thank you.


      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 764 Kbps, Downstream rate = 9695 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 9.6 13.5
      Attn(dB): 34.5 18.7
      Pwr(dBm): 1.3 12.4
      Max(Kbps): 11864 864
      Rate (Kbps): 9695 764
      G.dmt framing
      K: 239(0) 24
      R: 16 16
      S: 1 8
      D: 64 8
      ADSL2 framing
      MSGc: 76 68
      B: 238 23
      M: 1 8
      T: 1 1
      R: 16 16
      S: 0.7855 7.7037
      L: 2597 216
      D: 64 8
      Counters
      SF: 43330118 43330116
      SFErr: 1343 1
      RS: 3553069690 368305986
      RSCorr: 2397685159 384
      RSUnCorr: 35641 0

      HEC: 1230 0
      OCD: 44 0
      LCD: 0 0
      Total Cells: 3070332092 1257777178
      Data Cells: 72108057 8982628
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 2368 1
      SES: 1837 0
      UAS: 31 16
      Total time = 1 days 23 hours 46 min 30 sec
      SF = 53601459
      CRC = 96424
      LOS = 284
      LOF = 0
      ES = 2368
      Latest 1 day time = 23 hours 46 min 30 sec
      SF = 5315196
      CRC = 270
      LOS = 31
      LOF = 0
      ES = 169
      Latest 15 minutes time = 1 min 30 sec
      SF = 5650
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 55878
      CRC = 9
      LOS = 1
      LOF = 0
      ES = 10
      Previous 1 day time = 24 hours 0 sec
      SF = 5365423
      CRC = 149
      LOS = 25
      LOF = 0
      ES = 82
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 55879
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 55878
      CRC = 2
      LOS = 1
      LOF = 0
      ES = 1
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 55878
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0


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    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: Why have I been capped?

      ur currently showing errors on the line - and a lot of them - so i don't think ur being capped.....i think the problem is ur end.

      haven't u got another thread elsewhere?? if so, best just use one rather than opening multiple ones
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      burnhamlad's Avatar
      burnhamlad is offline Sky User Member
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      Re: Why have I been capped?

      I posted in 'sky unhappiness' because I was so hacked off at the poor communications from Sky regarding the matter. The thread got hijacked (the guy should have been told off for it), but unfortunately no comments received about the line stats.

      No matter when the box is rebooted, it always comes back to the same speed. It never used to do this before. If I rebooted in the morning, I could go up to 12500 kbps, or around 11500 kbps at other times.

      It's now stuck on 9695 kbps no matter when I reboot.

      I'm surprised about the errors as I managed to clear them up last time by disconnecting the ring wire from all the extensions. Although I have to say the recent poor weather didn't help. It's almost as if the line is deteriorating and requires checking/fixing. But I seriously doubt BT will come out on the basis of these line stats!

      Any other ideas please?

    5. #4
      Guesswot's Avatar
      Guesswot is offline Sky User Member
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      Re: Why have I been capped?

      9695! Wow!!!
      "the moving finger, having writ, moved on"

    6. #5
      burnhamlad's Avatar
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      Re: Why have I been capped?

      Quote Originally Posted by Guesswot View Post
      9695! Wow!!!
      ??? :s
      Last edited by burnhamlad; 16-08-07 at 10:37 PM.

     

     

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