Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 9 of 9

    Just been activated with slow speeds

    This is a discussion on Just been activated with slow speeds within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Hi, I just got my broadband max activated, i got home logged on and the speed is poor, sub 512k. ...

    1. #1
      leckie's Avatar
      leckie is offline Sky User Member
      Exchange: Dundee Park
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Jul 2007
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Just been activated with slow speeds

      Hi,

      I just got my broadband max activated, i got home logged on and the speed is poor, sub 512k. The exchange i'm on is capable of atleast 6.5mb so I don't know whats wrong.

      Where can I get new firmware for my router (i know about the real netgear ones but i'm looking for sky) and may UPNP be causing it.

      Please help.

      Tested it on speedtest.net with a down speed of 720kbps and an up of 450kbps, not quite the 8mbps I was expecting.
      Last edited by leckie; 30-07-07 at 06:30 PM.


    2. Advertisement
    3. #2
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
      Exchange:
      Broadband ISP: Sky Broadband Unlimited Pro
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      6,091
      Thanks
      20
      Thanked 53 Times in 48 Posts

      Re: Just been activated with slow speeds

      Please read this then this then post again with details of your connection including whether you are wired or wireless.

      No, UPnP is not going to be the cause of slow throughput. There is only one version of the Sky firmware available currently and you've got it.

    4. #3
      leckie's Avatar
      leckie is offline Sky User Member
      Exchange: Dundee Park
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Jul 2007
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Just been activated with slow speeds

      where do i get the username and password for my router?

      Ive tried wireless and wired topping out at 1mb per second and i'm only 350m from the exchange

      Ok I got into my router, I should have a downstream of 16,380kbps obviously I'm getting nothing near that.
      Last edited by leckie; 30-07-07 at 07:08 PM.

    5. #4
      leckie's Avatar
      leckie is offline Sky User Member
      Exchange: Dundee Park
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Jul 2007
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Just been activated with slow speeds

      Ok I have all my stats,

      ADSL Link Downstream Upstream
      Connection Speed 16380 kbps 764 kbps
      Line Attenuation 21.0 db 11.8 db
      Noise Margin 9.1 db 13.0 db

    6. #5
      petermk's Avatar
      petermk is offline Sky User Member
      Exchange: burslam
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: sky +hd
      Join Date
      Apr 2007
      Location
      stoke
      Posts
      67
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Just been activated with slow speeds

      you need your full stats which if you read other members post tells you how to get them and which tool to use as well so if you reread his post it may help there
      Intel Core 2 Quad Extreme Edition QX6850,Asus Maximus Formula Intel X38 Thermaltake ToughPower 1200W Modular Power SupplyPSU,
      GeIL 4GB (4x1GB) PC8500C5 1066MHz Black Dragon DDR2 Dual Channel Kit, 750GB X 2 SATA2 RAID 0 HDDs, DVD-Writer, BFG GeForce 295 GTX HDTV/Dual DVI (PCI-Express, XFI 7.1 Audio, Gigabit LAN,
      Connected @ 15.7mbit on SkyMAX
      O.S WINDOWS 7 32.BIT

    7. #6
      leckie's Avatar
      leckie is offline Sky User Member
      Exchange: Dundee Park
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Jul 2007
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Just been activated with slow speeds

      What else am I supposed to post, i posted the information saturday requested.

    8. #7
      allen's Avatar
      allen is offline Sky User Member
      Exchange: Midlands
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Apr 2007
      Posts
      128
      Thanks
      0
      Thanked 0 Times in 0 Posts
      Blog Entries
      1

      Re: Just been activated with slow speeds

      Its your detailed stats which are needed - its in Saturday's second link and starts as follows:

      "Detailed Stats Tools

      To obtain detailed stats, you need a third party tool. There are two that are commonly used and each has its pros and cons for obtaining the stats. (You'll forgive me if I list my own app first. )

      Bounce Sky Router

      Pros
      Once installed, the stats are a single mouse click away.
      It does much more than providing stats. In fact, it was designed to monitor the router's connection and reboot it if necessary.
      Cons
      It is a piece of software that has to be installed.
      It requires the Microsoft .Net Framework 2.0 and therefore only runs on Windows.

      Mognutís Utility

      Pros
      All the code is in a web page, so it requires no software installation and therefore runs on "any" OS.
      It can do much more than provide router stats.
      Cons
      Obtaining the stats is actually quite a few mouse clicks, back buttons and manually opening of files.
      It only runs one-off commands that are lost after a router reboot.
      There's no continuous monitoring.

      My advice is:
      If you don't have Windows (or Pre-2000), use Mognut's, because you have to!
      If you have no requirement for any continuous monitoring and just want a one-off stats "snapshot", use Mognutís.
      If you are happy to install a small app and want the stats to be as easy to show (in Notepad) as possible, use Bounce Sky Router.
      If you want the continuous connection monitoring, use Bounce Sky Router"

      Hope this helps.

    9. #8
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: SSRAD
      Broadband ISP: NOWTV Fab Fibre
      Router: NOWTV Hub 2
      Sky TV: NowTV
      Join Date
      Apr 2007
      Location
      Peasedown St. John, Bath
      Posts
      9,379
      Thanks
      4
      Thanked 122 Times in 121 Posts

      Re: Just been activated with slow speeds

      wel ur line is syncing at 16MB so chances are ur wireless and thats why its slow - or running off an extention
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    10. #9
      leckie's Avatar
      leckie is offline Sky User Member
      Exchange: Dundee Park
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Jul 2007
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Just been activated with slow speeds

      Well i was on the phone to sky support for ages and we tried everything with the speeds still being slow so we came to the conclusion it was the router so i'm awaiting a new one.

      The next day I ran a few tests on my line (I work for BT) and there were some strange voltages on the line signifying faulty equipment so hopefully when I get the new router things should be better.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION