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    slowww in bournemouth.. please help!

    This is a discussion on slowww in bournemouth.. please help! within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Hello all, Had sky Broadband for about 8 days now, had constant slow speed - gone through techical support up ...

    1. #1
      adamgoswell's Avatar
      adamgoswell is offline Sky User Member
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      slowww in bournemouth.. please help!

      Hello all,

      Had sky Broadband for about 8 days now, had constant slow speed - gone through techical support up to tier 2 no joy at all..

      speeds during the day and peak times is around 256k to 512k!

      at night (12am-2am) its around 6mb... so ok..

      all speed tests done with speedtest.net

      already done all the usual swapping the router around diffrent sockets, used a hard wired connection optimized TCP. the LOT!

      still tearing my hair out... im gonna post below my router stats can anyone suggest what to do? im pretty ok with computer stuff so fire away :-)

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 448 Kbps, Downstream rate = 8128 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 13.8 24.0
      Attn(dB): 15.5 10.5
      Pwr(dBm): 19.8 12.4
      Max(Kbps): 10496 1132
      Rate (Kbps): 8128 448
      G.dmt framing
      K: 255(0) 15
      R: 0 0
      S: 1 1
      D: 1 1
      ADSL2 framing
      MSGc: 1 1
      B: 255 15
      M: 1 1
      T: 1 1
      R: 0 0
      S: 1.0000 1.0000
      L: 2048 128
      D: 1 1
      Counters
      SF: 4446274 4446272
      SFErr: 3 6
      RS: 0 0
      RSCorr: 0 0
      RSUnCorr: 0 0

      HEC: 3 2
      OCD: 0 0
      LCD: 0 0
      Total Cells: 1448977724 0
      Data Cells: 4613481 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 3 0
      SES: 1 0
      UAS: 13 0
      Total time = 21 hours 4 sec
      SF = 4446274
      CRC = 3
      LOS = 1
      LOF = 0
      ES = 3
      Latest 1 day time = 21 hours 4 sec
      SF = 4446274
      CRC = 3
      LOS = 1
      LOF = 0
      ES = 3
      Latest 15 minutes time = 4 sec
      SF = 294
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52931
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52989
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52931
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: slowww in bournemouth.. please help!

      ur not on Mid, ur on Connect.....and ur sync speed is showing full 8MB. Are u using wireless?

    4. #3
      adamgoswell's Avatar
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      Re: slowww in bournemouth.. please help!

      yes i'am using wireless... didn't realise i was on connect.. im still within (just) the 10 install period?

    5. #4
      adamgoswell's Avatar
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      Re: slowww in bournemouth.. please help!

      it seems to of improved now, but still around 2mb MAX.. not happy really with the speed of it at all... any suggestions

      tried everything i've read on this forum.. except any router tweaks.. and yes its the same hard wired and wireless

      im also on Vista home premium if that makes any diffrence

    6. #5
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      Re: slowww in bournemouth.. please help!

      Hi, You need to reboot your router and surf/download for a couple of hours to get a new lot of stats,as your stats are showing the 15.5 Attenuation bug,connect in the test socket and by ethernet for more accurate results if possible.

    7. #6
      adamgoswell's Avatar
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      Re: slowww in bournemouth.. please help!

      ok it appears i have no test socket!

      can you explain how to get rid of this 15.5 bug? :-)

    8. #7
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      Re: slowww in bournemouth.. please help!

      Hi
      To get rid of the 15.5 bug you just need to reboot the router.

    9. #8
      adamgoswell's Avatar
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      Re: slowww in bournemouth.. please help!

      ok re-booted the router here are my stats immediatly after doing so.. i will post again after leaving my connection to run for 2-3 hours

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 448 Kbps, Downstream rate = 8128 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 13.6 24.0
      Attn(dB): 21.0 10.5
      Pwr(dBm): 19.8 12.3
      Max(Kbps): 10400 1140
      Rate (Kbps): 8128 448
      G.dmt framing
      K: 255(0) 15
      R: 0 0
      S: 1 1
      D: 1 1
      ADSL2 framing
      MSGc: 1 1
      B: 255 15
      M: 1 1
      T: 1 1
      R: 0 0
      S: 1.0000 1.0000
      L: 2048 128
      D: 1 1
      Counters
      SF: 6586 6584
      SFErr: 0 0
      RS: 0 0
      RSCorr: 0 0
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 2153787 0
      Data Cells: 1455 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 0 0
      SES: 0 0
      UAS: 12 0
      Total time = 2 min 9 sec
      SF = 6586
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 1 day time = 2 min 9 sec
      SF = 6586
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 2 min 9 sec
      SF = 6586
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

    10. #9
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      Re: slowww in bournemouth.. please help!

      ok here are the stats after a good 3 hours of light browsing and some torrent downloading.. can anyone intreprt these any tell me the issue? if its sky bad servers/equipment i'd like to know!

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 448 Kbps, Downstream rate = 8128 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 13.6 24.0
      Attn(dB): 21.0 10.5
      Pwr(dBm): 19.8 12.3
      Max(Kbps): 10400 1140
      Rate (Kbps): 8128 448
      G.dmt framing
      K: 255(0) 15
      R: 0 0
      S: 1 1
      D: 1 1
      ADSL2 framing
      MSGc: 1 1
      B: 255 15
      M: 1 1
      T: 1 1
      R: 0 0
      S: 1.0000 1.0000
      L: 2048 128
      D: 1 1
      Counters
      SF: 556769 556767
      SFErr: 0 0
      RS: 0 0
      RSCorr: 0 0
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 181438450 0
      Data Cells: 5106081 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 0 0
      SES: 0 0
      UAS: 12 0
      Total time = 2 hours 38 min 2 sec
      SF = 556769
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 1 day time = 2 hours 38 min 2 sec
      SF = 556769
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 8 min 2 sec
      SF = 28406
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52931
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52989
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52931
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

     

     

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