Noise may be one reason why you are not getting higher connection speeds. If you have any telephone extension wiring, that may be contributing to the problem. Therefore, while you are waiting for T3 to get back to you (which may not be very quick), it's worth trying what I said in my earlier post. Plug your router into the test socket (behind the faceplate of your master socket), browse the internet for an hour or two and then obtain and post your detailed stats.