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    slow internet speed

    This is a discussion on slow internet speed within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Iam on sky connect package. they tell me my line can support 8mbs. the router page says its connected at ...

    1. #1
      dundeepeh's Avatar
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      slow internet speed

      Iam on sky connect package. they tell me my line can support 8mbs. the router page says its connected at 8o96mbs. after doing a few speed tests my maximum download speed is only 1.9mbs. Can anyone help:


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    3. #2
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      Re: slow internet speed

      Is this with a wired or wireless connection?

    4. #3
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      Re: slow internet speed

      wired connection

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      Re: slow internet speed

      Then there's a few other things to consider.

      First off is your TCP/IP settings. Run TCPoptimizer (see second sticky in my signature at the bottom of this post).

      Next would be to ensure it's not just a slow test server by trying several.

      If still poor then you need to post your full stats to see if gross line errors may be an issue.

      However, Connect is a contended service and some customers find that their speeds are not all that great, so it could be that there's nothing you can do other than move to Sky LLU as soon as it is available.

    6. #5
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      Re: slow internet speed

      Here is my stats page. after doing speed tests at speedtest.net and thinkbroadband.com both give me a maximum of 1.9mbs download speed. Can you explain? Tried phoning customer support, better off banging my head of the wall!!! League of nations


      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 75754 106875 0 695 7363 04:27:11
      LAN 10M/100M 107178 76285 0 7486 805 04:27:29
      WLAN 11M/54M 245 0 0 2 0 04:27:19


      ADSL Link Downstream Upstream
      Connection Speed 8096 kbps 448 kbps
      Line Attenuation 14.0 db 8.0 db
      Noise Margin 12.9 db 21.0 db

    7. #6
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      Re: slow internet speed

      That's one of the things suggested. What about the other two?

    8. #7
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      Re: slow internet speed

      you're training up at the full 8MB connect gives, there's nothing tier 3 could do (so dont even let them pass you thorugh cause you'll get passed back to tier 2) and possibly could just be a wiring issue...best do everything Saturday said and see what happens...

    9. #8
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      Re: slow internet speed

      Have now moved isp to madasafish.com. Now I get speeds up to 6.5 mbs.. Great technical and customer service. If anyone wants good advice please leave sky broadband alone and connect with someone who actually knows what they are doing.

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      Re: slow internet speed

      well, your choice of course - I'd have had it fixed in 5 minutes given the chance. Are MAAF LLU or BT ADSLMax based?

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      Re: slow internet speed

      Yeh I have the same problem I think it's because the BT line is a little slow in some areas recently the UK government game them a warning so they had to change their advertiements so that they said UP TO 16mbps which is what im ment to be getting but hey i'm getting 1.9 mbps but as they say good things come to those who wait and I can wait anyway BT is ment to to be doing improvements on their lines this year (yes you heard THIS YEAR) so keep your chins up and wait.
      EDIT: heres a link so a site which says the same BT caps 8Mb ADSL at 2Mb - The INQUIRER
      (mbps means means Mega Bits Per Second for those who don't know)
      Last edited by kelechi96; 04-04-08 at 06:23 PM.

     

     

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