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    Poor speed

    This is a discussion on Poor speed within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Hi, I recently moved house and decided to change from PlusNet to Sky in the process. I was on an ...

    1. #1
      Roflcopter's Avatar
      Roflcopter is offline Sky User Member
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      Poor speed

      Hi,

      I recently moved house and decided to change from PlusNet to Sky in the process. I was on an 8 Meg line in my old house (same exchange). Geographically, I'm now closer to the exchange than I was in my old house (as the crow flies, no idea about actual line length)

      The connection (Sky Mid) was activated on Tuesday this week, so we're in day 5 now.

      The speed has been variable, but nowhere near what it was like in my old house. Yesterday I did a speed test that showed 1.5 Mbps but today it's back down to 0.5 Mbps. I seem to be getting half-meg performance in general. The line syncs at 8 Mbps.

      Here are my stats. If I need to leave my router on a bit longer before getting some more stats, please let me know - I tend to switch it off when I'm not using it (would this affect the 10-day period?)


      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 8096 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 12.8 14.0
      Attn(dB): 21.0 14.0
      Pwr(dBm): 19.8 0.8
      Max(Kbps): 10176 1248
      Rate (Kbps): 8096 416
      G.dmt framing
      K: 254(0) 14
      R: 12 16
      S: 1 16
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 254 14
      M: 1 16
      T: 1 1
      R: 12 16
      S: 1.0470 17.0666
      L: 2040 120
      D: 64 8
      Counters
      SF: 41049 41047
      SFErr: 0 0
      RS: 5582802 174449
      RSCorr: 0 0
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 13324654 0
      Data Cells: 120714 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 0 0
      SES: 0 0
      UAS: 25 0
      Total time = 12 min 11 sec
      SF = 41049
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 1 day time = 12 min 11 sec
      SF = 41049
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 12 min 11 sec
      SF = 41049
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0



      Thanks in advance,

      Chris.


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    3. #2
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
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      Re: Poor speed

      Mid is a Sky LLU product. There is no 10 day period and speeds should not vary significantly in the first 5 days or any other time.

      I can think of two possible reasons for what you are experiencing. The first and most likely is that you are connecting wirelessly and you have a poor quality wireless signal (not the same as wireless strength).

      The second is that you have line issues. However, looking at your stats you are syncing at full blast for Mid (8096kbps) with a healthy noise margin.

      My bet is on wireless.

    4. #3
      Roflcopter's Avatar
      Roflcopter is offline Sky User Member
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      Re: Poor speed

      Thanks Saturday, that's exactly what it was!

      I have relocated the router and things seem much happier now, including yours truly!

      Thanks again.

      Chris.

     

     

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