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    The slowest Sky MAX!

    This is a discussion on The slowest Sky MAX! within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; I signed up to Sky Broadband Max and was activated on 22nd May. I have had a slow connection ever ...

    1. #1
      finchleyjohn's Avatar
      finchleyjohn is offline Sky User Member
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      The slowest Sky MAX!

      I signed up to Sky Broadband Max and was activated on 22nd May. I have had a slow connection ever since. I live just over a mile from the Exchange and have been told by someone at sky that I should be capable of achieving speeds up to 14Mbps, given the data available to them. All I really want is something more significant than Dial-up!

      I've spoken to Sky, including three people in Tier 3. Their current thinking is that it is my Router, so they have sent me a new one, but I used an old router of mine that I know has no problems and the issue remains. I am plugged in to the test socket (ie the one behind the wall plate) on the only phone point in my flat. I have no extensions - just the Microfilter and the lead to the Router. I have tried alternative leads and Microfilters with no effect. Sky asked BT to carry out a fault check on the line, which they did and that came back with no problems. Any ideas? My stats are as below......

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 704 Kbps, Downstream rate = 416 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 7.0 8.0
      Attn(dB): 38.0 24.0
      Pwr(dBm): 15.4 12.5
      Max(Kbps): 512 800
      Rate (Kbps): 416 704
      G.dmt framing
      K: 14(0) 23
      R: 16 16
      S: 16 8
      D: 8 8
      ADSL2 framing
      MSGc: 1 1
      B: 14 23
      M: 16 8
      T: 1 1
      R: 16 16
      S: 17.0666 8.6666
      L: 120 192
      D: 8 8
      Counters
      SF: 260179 260177
      SFErr: 7 0
      RS: 1105766 2211504
      RSCorr: 666 4
      RSUnCorr: 17 0

      HEC: 5 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 4339521 0
      Data Cells: 4113567 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 27 0
      SES: 26 0
      UAS: 44 0
      Total time = 1 hours 14 min 52 sec
      SF = 260179
      CRC = 7
      LOS = 52
      LOF = 0
      ES = 27
      Latest 1 day time = 1 hours 14 min 52 sec
      SF = 260179
      CRC = 7
      LOS = 52
      LOF = 0
      ES = 27
      Latest 15 minutes time = 14 min 52 sec
      SF = 52519
      CRC = 0
      LOS = 27
      LOF = 0
      ES = 8
      Previous 15 minutes time = 15 min 0 sec
      SF = 52989
      CRC = 0
      LOS = 3
      LOF = 0
      ES = 3
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 13
      LOF = 0
      ES = 10
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52931
      CRC = 5
      LOS = 7
      LOF = 0
      ES = 3
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 48810
      CRC = 2
      LOS = 2
      LOF = 0
      ES = 3


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    3. #2
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
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      Re: The slowest Sky MAX!

      Welcome to the forum

      Unfortunately it looks as though you have a terrible line. If that's the best sync you can achieve with the test socket (you're not capped) then I'm amazed your voice calls aren't suffering too.

      Can you hear hissing/crackling when using the phone? Rather than asking Sky to get onto BT I'd suggest going direct. Note however that they will only be interested in voice problems.

    4. #3
      finchleyjohn's Avatar
      finchleyjohn is offline Sky User Member
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      Re: The slowest Sky MAX!

      I don't use the land line much, but I've not noticed any poor quality when making calls.

      How have you determined that I have a terrible line? What specific figures - I can use them when I speak to Sky/BT. Last Tier 3 I spoke to said that if the new router doesn't solve the problem - there are 2 things that can be done - either Sky engineers check the line from the Exchange to my router or they ask BT to check the connection between sky and BT at the exchange. What I struggle to believe in either of these cases is that I am the only person affected. I live in a complex with about 40 flats - surely my connection wouldn't be the only one affcted?

    5. #4
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
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      Re: The slowest Sky MAX!

      Quote Originally Posted by finchleyjohn View Post
      How have you determined that I have a terrible line? What specific figures - I can use them when I speak to Sky/BT.
      "Determined" is maybe a little strong - more a "balance of probability"

      As I said before, BT won't entertain dealing with your ADSL problems only voice and the router stats are not voice stats.

      However, in answer to your question:
      • your attenuation is low (good) and would normally support a connection speed of ~8000-12000kbps depending on ADSL mode
      • your noise margin is "normal" indicating you are not capped
      • your max rate is only marginally higher than your actual rate, also indicating you are not capped
      • if you're connecting at less than the potential speed and you're not capped then some physical problem is causing this
      • 99+% of the time this is a line noise problem (the 1% is router/exchange equipment, microfilters etc problems)
      • you get the same result with the test socket so the problem is remote i.e. your line
      • your sync speed is <10% of the potential which is terrible
      • therefore your line is (probably) terrible

     

     

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