Have i been capped?

[Rezza]

Hi all,

My connection has seemed a bit 'sluggish' of late so i checked my router stats. Before i had a connection speed of around 15300kbps, Line Attenuation 21db, Noise Margin 15db. Now it's dropped to a connection speed of 12700 kbps with the same atenuation and noise margin.

Does this mean i've been capped?

Cheers.

[ninpo]

try the test socket inside the master bt socket
this will tell you if its a possible wiring problem

also post your router stats

instructions to do this is in this forum.

[Rezza]

Here are my detailed router stats, unfortunately i can't do it from the test socket as i have no idea where the master socket is! I've been on the Max package for about 6 months and as i said previously i had been connecting at about 15500kbps but recently it's dropped to 12700. There's has been no changes to my setup this end either. My call to Sky resulted in them telling me Tier 2 would call me back in 3 days. That was 5 days ago.

/usr/sbin/adslctl: ADSL driver and PHY status
Status: Showtime Channel: FAST, Upstream rate = 764 Kbps, Downstream rate = 12700 Kbps
Link Power State: L0
Mode: ADSL2+
Channel: Fast
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 15.6 12.0
Attn(dB): 21.0 12.4
Pwr(dBm): 947.2 12.4
Max(Kbps): 18680 864
Rate (Kbps): 12700 764
G.dmt framing
K: 239(0) 24
R: 16 16
S: 1 8
D: 64 8
ADSL2 framing
MSGc: 101 68
B: 238 23
M: 1 8
T: 1 1
R: 16 16
S: 0.5996 7.7037
L: 3402 216
D: 64 8
Counters
SF: 49301 49299
SFErr: 0 1
RS: 5275300 419041
RSCorr: 71 131072
RSUnCorr: 0 0

HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 23702601 1412784
Data Cells: 387802 23226
Drop Cells: 0
Bit Errors: 0 0

ES: 0 1
SES: 0 0
UAS: 14 16
Total time = 13 min 30 sec
SF = 49301
CRC = 0
LOS = 0
LOF = 0
ES = 0
Latest 1 day time = 13 min 30 sec
SF = 49301
CRC = 0
LOS = 0
LOF = 0
ES = 0
Latest 15 minutes time = 13 min 30 sec
SF = 49301
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 15 minutes time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0

[Rezza]

Hi all,

Do my router stats (posted above) indicate a cap at all? Still not had any luck with my call back from Sky...

Thanks for your help.

[ninpo]

I'm not an expert on all the details on your stats, but to me they look good, but doesn't explain the sync speed reduction, its possible that you are being capped?

Try going onto the online email section on the sky website, a few people have had success with this route.

[Saturday]

Do my router stats (posted above) indicate a cap at all?

I think you might have been.

Normally any shortfall between your actual connection speed and the potential that your attenuation would support can be explained away as noise on the line. However, in your case there are a few strange things in your stats:

• your max rate is much higher than your actual rate
• your noise margin is very high
• your line errors are very low (though the measurement period was very short)

I can't be 100% confident but that combination strongly suggests your line is capped to me. A comparison with your test socket would probably offer conclusive proof one way or the other. However, if you reboot a couple of times once in the day and once mid evening and each time your connection speed stays the same but your noise margin changes then that too would indicate a capped line.

The mystery is why Sky would have capped you with apparently such a good line. And why leave you on ADSL2+ if there were problems

PS Please change your Skyuser profile - you're certainly not on Base.

[Rezza]

Try going onto the online email section on the sky website, a few people have had success with this route.

lol, ninpo I would LOVE to be able to go onto the email section of the Sky website but that has only ever worked for me once in the whole 6 months of having Sky broadband. And that was in the first week.

[Oneiros]

Hi all,

My connection has seemed a bit 'sluggish' of late so i checked my router stats. Before i had a connection speed of around 15300kbps, Line Attenuation 21db, Noise Margin 15db. Now it's dropped to a connection speed of 12700 kbps with the same atenuation and noise margin.

Does this mean i've been capped?

Cheers.

Did you have an open ticket, ie had you called in previously, if so then you might have got caught in one of the rounds of regrades performed and been automatically capped to stabilise the line.

If you didnt have an open ticket no one would have capped your line, Sky have enough to do without going around working on lines that people aren't reporting problems with.

Either way your line profile is wrong and will need some work done on it.

[Rezza]

Don't think i had an open ticket, saying that i did phone in about 3 weeks(ish) before i noticed my speed drop as my broadband just went off for about an hour. I called and was told they were aware of a fault their end and were working on the problem. Other than that i have never had a dropped connection or any other problems (other than the obvious router slow down) so i don't know why they would think my line is 'unstable'.

Gonna keep pestering them and hopefully get a call back.

[1AlanM]

Be careful they sometimes have an understanding problem between "remove" and "reduce" when applied to caps