Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 2 12 LastLast
    Results 1 to 10 of 12

    Annoyed at my MAX package and at sky !!

    This is a discussion on Annoyed at my MAX package and at sky !! within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; hi .. im new to the forum was not sure where to post this so in the end ended up ...

    1. #1
      sky_kix's Avatar
      sky_kix is offline Sky User Member
      Exchange: Northern
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Apr 2007
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Annoyed at my MAX package and at sky !!

      hi .. im new to the forum was not sure where to post this so in the end ended up here

      im gettin annoyed now its been 4 weeks heres my story.....

      I subscribed for the Sky max package and was told i would be activate and online on September 14th 2006. After waiting nearly 4months they finally activated me and i had internet running some time after New years.

      Now i had subscribed for the Max Package and was told its 16mb, i knew that my area was unable to get this and the maximum i will get is 4Mb hopefully 8mb soon. However i still had high hopes as i thought download speeds would be on a 4mb connection around 500kb/s
      ok so once i connected i ran a broadband speed test and heres the results..

      Your current bandwidth reading is:

      469.10kbps

      which means you can download at 58.64 KB/sec. from our servers.
      now that means im on a 512kbps connection

      i was not happy so i rang sky. after dealing with tier one they gave me a ticket number and told me tier 2 will deal with the problem. after tier 2 cudn't deal with it so they passed it to tier 3. They said i have to wait 3-5days for a phone call. I waited 2 weeks and finally decided THAT i would ring them. They had said that the problem had been resolved and everything was working fine on there side?? but still i have this crappy 512kbps connection

      ive enlcosed sum information about my router below and exchange distance :-

      ROUTER INFO: Firmware Version V1.02.28

      ADSL Link Downstream Upstream
      Connection Speed 572 kbps 281 kbps
      Line Attenuation 53.5 db 33.8 db
      Noise Margin 13.5 db 23.5 db

      Modem
      ADSL Firmware Version A2pB018e.d16f
      Modem Status Connected
      DownStream Connection Speed 572 kbps
      UpStream Connection Speed 281 kbps
      VPI 0
      VCI 38
      Exchange Info:-

      You are on the Northern exchange.

      You are around 2.07 kilometres from your exchange (as the crow flies).
      i really am stuck ive tried everything that sky have said from changing microfilters to even checking the wiring behind the phone line..

      ne ideas?

      also another quick question how do i get ADSL2? can you jus ask sky to be upgraded to it? as they said the most i can get is around 4mb in my area would there be ne point going for ADLS2

      cheers guys n gurls


    2. Advertisement
    3. #2
      ninpo's Avatar
      ninpo is offline Sky User Member
      Exchange: lytham
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Mar 2007
      Posts
      48
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Annoyed at my MAX package and at sky !!

      get your detailed router stats and post results using the link below:

      Sky Netgear DG834GT utility version 0.4

      select get stats then download and read with notepad.

    4. #3
      sky_kix's Avatar
      sky_kix is offline Sky User Member
      Exchange: Northern
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Apr 2007
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Annoyed at my MAX package and at sky !!

      hi thanx for reply heres my stats :-


      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 281 Kbps, Downstream rate = 572 Kbps
      Link Power State: L0
      Mode: ADSL2
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 11.1 23.5
      Attn(dB): 53.5 33.8
      Pwr(dBm): 0.5 12.4
      Max(Kbps): 816 352
      Rate (Kbps): 572 281
      G.dmt framing
      K: 2(0) 9
      R: 16 16
      S: 16 16
      D: 32 4
      ADSL2 framing
      MSGc: 34 72
      B: 1 8
      M: 16 16
      T: 15 1
      R: 16 16
      S: 1.7297 14.5454
      L: 222 88
      D: 32 4
      Counters
      SF: 8251482 8251480
      SFErr: 20 43
      RS: 309430608 35068790
      RSCorr: 144899899 383
      RSUnCorr: 444 0

      HEC: 8 61
      OCD: 2 0
      LCD: 0 0
      Total Cells: 180598328 88855465
      Data Cells: 71951568 12176478
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 76 29
      SES: 72 0
      UAS: 681 0
      Total time = 1 days 13 hours 27 min 38 sec
      SF = 8251482
      CRC = 20
      LOS = 162
      LOF = 0
      ES = 76
      Latest 1 day time = 13 hours 27 min 38 sec
      SF = 2988253
      CRC = 9
      LOS = 41
      LOF = 0
      ES = 26
      Latest 15 minutes time = 12 min 38 sec
      SF = 46795
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 55489
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 24 hours 0 sec
      SF = 5263229
      CRC = 11
      LOS = 121
      LOF = 0
      ES = 50
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 55489
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 55550
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 55489
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

    5. #4
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,227
      Thanks
      108
      Thanked 390 Times in 314 Posts
      Blog Entries
      48

      Re: Annoyed at my MAX package and at sky !!

      Is there any chance you can try the test socket?

      http://www.skyuser.co.uk/forum/view.php?pg=master

      and then post your stats.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    6. #5
      sky_kix's Avatar
      sky_kix is offline Sky User Member
      Exchange: Northern
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Apr 2007
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Annoyed at my MAX package and at sky !!

      hi heres the stats when i plugged it into the test switch with a microfilter:-

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 284 Kbps, Downstream rate = 572 Kbps
      Link Power State: L0
      Mode: ADSL2
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 20.1 20.5
      Attn(dB): 53.5 34.0
      Pwr(dBm): 0.0 12.4
      Max(Kbps): 2460 356
      Rate (Kbps): 572 284
      G.dmt framing
      K: 2(0) 9
      R: 16 16
      S: 8 16
      D: 64 4
      ADSL2 framing
      MSGc: 62 72
      B: 1 8
      M: 8 16
      T: 9 1
      R: 16 16
      S: 0.8448 14.3820
      L: 303 89
      D: 64 4
      Counters
      SF: 3278 3276
      SFErr: 0 1
      RS: 250804 13923
      RSCorr: 0 0
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 71491 34316
      Data Cells: 554 188
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 0 1
      SES: 0 0
      UAS: 21 453
      Total time = 1 min 20 sec
      SF = 3278
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 1 day time = 1 min 20 sec
      SF = 3278
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 1 min 20 sec
      SF = 3278
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0


      hope that helps thanx...

    7. #6
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,227
      Thanks
      108
      Thanked 390 Times in 314 Posts
      Blog Entries
      48

      Re: Annoyed at my MAX package and at sky !!

      First stats

      SNR (dB): 11.1 23.5
      Attn(dB): 53.5 33.8
      Pwr(dBm): 0.5 12.4
      Max(Kbps): 816 352
      Rate (Kbps): 572 281
      Second ones

      SNR (dB): 20.1 20.5
      Attn(dB): 53.5 34.0
      Pwr(dBm): 0.0 12.4
      Max(Kbps): 2460 356
      Rate (Kbps): 572 284
      Thats nearly 3 times faster, looks like you have a wiring problem, and been possibly capped because of it.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    8. #7
      sky_kix's Avatar
      sky_kix is offline Sky User Member
      Exchange: Northern
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Apr 2007
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Annoyed at my MAX package and at sky !!

      Thats nearly 3 times faster, looks like you have a wiring problem, and been possibly capped because of it.
      thanx for the info... i am using an extension from the main socket to the router..ill get that changed .. would that fix it?

      also if ive been possibly capped what can i do?

      cheers

    9. #8
      sky_kix's Avatar
      sky_kix is offline Sky User Member
      Exchange: Northern
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Apr 2007
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Annoyed at my MAX package and at sky !!

      ne help guyz?????

    10. #9
      pjclews's Avatar
      pjclews is offline Sky User Member
      Exchange: WMLON
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Jan 2007
      Posts
      33
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Annoyed at my MAX package and at sky !!

      Im also very suprised sky put you on adsl2 ....i have an att of 54db and was put on interleave.....i get 4mb connection.

    11. #10
      ninpo's Avatar
      ninpo is offline Sky User Member
      Exchange: lytham
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Mar 2007
      Posts
      48
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Annoyed at my MAX package and at sky !!

      if its a cabling problem try this link

      DSL ZoneUK - Improve your speed - Extension wiring and Disconnection help

      it worked for me, i agree that you also could be capped, even if you weren't capped
      and your line was error free, your speed would only be between 3 to 6mbps so going back to mid package would be wise.

      Your line would then be more stable with less errors resulting in a better speed.

     

     
    Page 1 of 2 12 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION