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    Annoyed at my MAX package and at sky !!

    This is a discussion on Annoyed at my MAX package and at sky !! within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; hi i foned sky and they said i was capped at 512kbps at the exchange. They tried connecting me at ...

    1. #11
      sky_kix's Avatar
      sky_kix is offline Sky User Member
      Exchange: Northern
      Broadband ISP: Max
      Router:
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      Re: Annoyed at my MAX package and at sky !!

      hi i foned sky and they said i was capped at 512kbps at the exchange. They tried connecting me at 4mbps but it didnt sync only at 2mbps. I was happy with that as it was faster then 512kbps.

      i then started using the connection for a while then reverted back via not an extension socket but an extension cable for the phone socket as the master socket is on the other side. and the ethernet wire is not long enough.

      I connected and my speed had dropped to 756kbps again. Is there fault in my line and the exchange is safely capping me at this speed.

      heres my line stats you can compare them with the ones above:-

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime
      Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 896 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 10.9 13.0
      Attn(dB): 54.0 31.5
      Pwr(dBm): 16.6 3.9
      Max(Kbps): 1056 992
      Rate (Kbps): 896 416
      G.dmt framing
      K: 29(0) 14
      R: 16 16
      S: 4 16
      D: 16 4
      ADSL2 framing
      MSGc: 1 1
      B: 29 14
      M: 4 16
      T: 1 1
      R: 16 16
      S: 4.5333 17.0666
      L: 240 120
      D: 16 4
      Counters
      SF: 84452 84450
      SFErr: 1 0
      RS: 1435690 358912
      RSCorr: 184 28
      RSUnCorr: 1 0

      HEC: 1 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 3033782 0
      Data Cells: 263636 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 2 0
      SES: 1 0
      UAS: 43 0
      Total time = 24 min 53 sec
      SF = 84452
      CRC = 1
      LOS = 1
      LOF = 0
      ES = 2
      Latest 1 day time = 24 min 53 sec
      SF = 84452
      CRC = 1
      LOS = 1
      LOF = 0
      ES = 2
      Latest 15 minutes time = 9 min 53 sec
      SF = 34934
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 49518
      CRC = 1
      LOS = 1
      LOF = 0
      ES = 2
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0


      ----------------------------------------------updated---------------------------------------------

      hi ..ive removed the faulty extension phone line and my speed is back to around 1659kbps.. when i phoned sky i remember them saying that the exchange cudn't sync at 4mbps only at 2mbps ..

      what could be the reason for this?
      should i stay connected in the test socket for a couple of days?

      would that help..btw i can receive calls as the microfilter is plugged in the test socket and a phone is attached.
      Last edited by sky_kix; 16-04-07 at 02:54 PM.


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    3. #12
      FrostFree's Avatar
      FrostFree is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
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      Re: Annoyed at my MAX package and at sky !!

      Quote Originally Posted by pjclews View Post
      Im also very suprised sky put you on adsl2 ....i have an att of 54db and was put on interleave.....i get 4mb connection.
      Don't ignore this advice, you'll probably get better results on G.DMT because of your high attenuation, suggest this to sky.

     

     
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