Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 2 12 LastLast
    Results 1 to 10 of 11

    Need Help With Complaint

    This is a discussion on Need Help With Complaint within the Sky+ forums, part of the Sky & Sky+ TV category; Does anyone know an address I could use to write a complaint. I've had Sky+ for 12 months and in ...

    1. #1
      Gaztops's Avatar
      Gaztops is offline Sky User Member
      Exchange:
      Broadband ISP: Wanadoo/Orange
      Router:
      Sky TV:
      Join Date
      Oct 2006
      Posts
      350
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Need Help With Complaint

      Does anyone know an address I could use to write a complaint.

      I've had Sky+ for 12 months and in that 12 months I've had 6 Sky+ boxes, now my present box is playing up. It is deleting recordings, partially recording and some recordings either don't have sound or the sound is not in synch with the picture.

      I've never had any problems with Sky until I upgraded to Sky+.

      I think the problem lies with the distribution of reconditioned boxes which have a very short life span.


    2. Advertisement
    3. #2
      Keiran2K8's Avatar
      Keiran2K8 is offline Skyuser Serial Spammer
      Exchange: Redditch
      Broadband ISP: Max & VM VIP-85 & Be* Pro
      Router: Sagem F@ST 2504
      Sky TV:
      Join Date
      Oct 2006
      Location
      Redditch, WestMidlands, England, UK
      Posts
      3,763
      Thanks
      0
      Thanked 1 Time in 1 Post
      Blog Entries
      3
      Well your 12Months are up! You can cancel full-stop?

    4. #3
      Gaztops's Avatar
      Gaztops is offline Sky User Member
      Exchange:
      Broadband ISP: Wanadoo/Orange
      Router:
      Sky TV:
      Join Date
      Oct 2006
      Posts
      350
      Thanks
      0
      Thanked 0 Times in 0 Posts

      I don't want to cancel as i couldn't bare to watch the rubbish that BBC and ITV dish out.

      I want to complain about these reconditioned boxes I keep getting and going faulty within 6 weeks of installation.

    5. #4
      Keiran2K8's Avatar
      Keiran2K8 is offline Skyuser Serial Spammer
      Exchange: Redditch
      Broadband ISP: Max & VM VIP-85 & Be* Pro
      Router: Sagem F@ST 2504
      Sky TV:
      Join Date
      Oct 2006
      Location
      Redditch, WestMidlands, England, UK
      Posts
      3,763
      Thanks
      0
      Thanked 1 Time in 1 Post
      Blog Entries
      3
      Why dont you ask them to send you a brand new one, Maybe not a REFURBISHED one?

    6. #5
      Gaztops's Avatar
      Gaztops is offline Sky User Member
      Exchange:
      Broadband ISP: Wanadoo/Orange
      Router:
      Sky TV:
      Join Date
      Oct 2006
      Posts
      350
      Thanks
      0
      Thanked 0 Times in 0 Posts

      That's what I intend doing when I write my complaint.

      When I phoned technical support, all they are trying to get me to do is reset the hard drive. I've already done that prior to my phone call and it didn't do anything other than wipe the programmes that I have managed to record, But they insist on me doing it again.

      Sky seem reluctant to send another engineer out for some reason.

      I think they are sending me on a goose chase until the 3 months warranty runs out so I'll have to pay the 65.

    7. #6
      Keiran2K8's Avatar
      Keiran2K8 is offline Skyuser Serial Spammer
      Exchange: Redditch
      Broadband ISP: Max & VM VIP-85 & Be* Pro
      Router: Sagem F@ST 2504
      Sky TV:
      Join Date
      Oct 2006
      Location
      Redditch, WestMidlands, England, UK
      Posts
      3,763
      Thanks
      0
      Thanked 1 Time in 1 Post
      Blog Entries
      3
      Just ask to speak to customer relations, They seem to be the only team that help! Sky Tech Support are useless (IMO of course)

    8. #7
      Gaztops's Avatar
      Gaztops is offline Sky User Member
      Exchange:
      Broadband ISP: Wanadoo/Orange
      Router:
      Sky TV:
      Join Date
      Oct 2006
      Posts
      350
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Do you have a phone number for Customer Relations ?

    9. #8
      Keiran2K8's Avatar
      Keiran2K8 is offline Skyuser Serial Spammer
      Exchange: Redditch
      Broadband ISP: Max & VM VIP-85 & Be* Pro
      Router: Sagem F@ST 2504
      Sky TV:
      Join Date
      Oct 2006
      Location
      Redditch, WestMidlands, England, UK
      Posts
      3,763
      Thanks
      0
      Thanked 1 Time in 1 Post
      Blog Entries
      3
      I dont unfortunately, try ringing general CS and ask to speak to customer relations?

    10. #9
      prolink's Avatar
      prolink is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: SKY+HD 1TB
      Join Date
      Nov 2006
      Location
      North East
      Posts
      47
      Thanks
      0
      Thanked 1 Time in 1 Post
      Your best bet is to contact the normal sky number and tell them you want to cancel, you should be put through to the cancellation dept/retentions dept. Tell them about all your problems and that you dont really want to cancel but whats the point in paying for something that doesn't work. The first people will probably try and fob you off with the pay 60 and we will send someone to repair/replace but dont accept it. The retentions may offer you that but stick with your fed up speech.
      Its a kind of a bluff as you dont really want to cancel but take it right to the point that they are going to cancel your subs and then tell them that you'll have to have a word with the wife or something to avoid getting cancelled. Call back and start again as you'll most probably speak to someone else.
      They are usually a nice bunch and will help you as much as they can, if your lucky, as well as getting your problem sorted out they may offer a discount on your viewing package as a goodwill gesture. Good luck.

    11. #10
      Gaztops's Avatar
      Gaztops is offline Sky User Member
      Exchange:
      Broadband ISP: Wanadoo/Orange
      Router:
      Sky TV:
      Join Date
      Oct 2006
      Posts
      350
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Many thanks for the info, I'll try to bluff it out

     

     
    Page 1 of 2 12 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION