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    newbie needs help!!

    This is a discussion on newbie needs help!! within the Sky+ forums, part of the Sky & Sky+ TV category; Hi, my sky +hd box switches off while watching programmes off the planner. Any suggestions?...

    1. #1
      davezx10's Avatar
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      newbie needs help!!

      Hi, my sky +hd box switches off while watching programmes off the planner. Any suggestions?


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    3. #2
      Isitme's Avatar
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      Re: newbie needs help!!

      Try a Sky+ Planner Rebuild. Press Services button the 001, then Select, 7, Select twice.

      Can you mention the make and model of your box, just in case it is relevant?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      davezx10's Avatar
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      Re: newbie needs help!!

      Hi, i have tried a planner rebuild and a software download but neither has helped.
      The box is a samsung hdsky 2009, and I think it is using software version 47.0.16.1.
      hope this helps.

    5. #4
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      Re: newbie needs help!!

      Try the following:

      Switch off the STB using your remote so that you have just the orange LED showing.

      Now press and hold the on/off button on top of the STB for a few seconds until the orange light goes Red.

      Give it a few moments, then press the <Sky> button on your remote control. It will take a few minutes for your STB to return to normal service.

      This may help.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #5
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      Re: newbie needs help!!

      The box may be faulty. Overheating because of where it's sited, internal fan failure, power supply, or the hard drive is kaput. Try a manual reformat for the latter.
      Panasonic TX-P50G10B, Onkyo HTS 3305, Sky+HD Thomson 4E3007 (with upgraded PSU & WD5000AVDS HDD),

     

     

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