Free upgrade of sky+ box???
This is a discussion on Free upgrade of sky+ box??? within the Sky+ forums, part of the Sky & Sky+ TV category; Originally Posted by NewsreadeR Why not just try and blag a better deal via cancellations, just tell them you are ...
- 09-09-12, 09:07 AM #11
Re: Free upgrade of sky+ box???
I am a Loyal customer for years, who now wants to simply access skystore to rent movies from Sky,
I have a white Sky+ box, I need a Sky+HD box to access SkyStore,
I am even prepared to get tied into to a new 12 month contract to get the required box so I can begin renting movies (and paying sky more money),
but not prepared to fork out £199 for the privilege
I do not require the sky+HD package as I do not have a HD TV.
I simply just want the sky+hdbox so I can buy movies from Skystore.
If I had the older sky digibox they would offer me this upgarede for free
But I have the white Sky+box (which is not compatabile with SkyStore) - so they won't play ball for some odd reason
Which is mad, because I am in a situation where I can cancel my sky movieworld pack (meaning sky lose £16 a month from me) and I can then use that cash to buy a movie reantal service from another streaming movie provider through kids Xbox, (eg Love Fims/NetFlix/Zune) or buy appleTV for £99 and use itunes rental service
But wiouldn't you think from a business point of view sky would want to retain me as a loyal customer, keep the £16 a month they currently get for my movie pack, tie me into another 12 months, and give me a free box upgrade so I can spend even more money with them through SkyStore (which is all I really want to do anyway).
But after all the communication with them yestaerday, basically they either want £199 from me for the box upgrade, (and £15 fee for me to 'self set up') or otherwise they are happy for me to cancel my £16 a month movie pack, go elsewhere for my streaming movies, and remain a customer who is not tied in and could move away to a compeptitor with a months notice at anytime.
Doesn't make sense to me that they would operate like that from a commercial point of view???
So, bottom line is that I have now cancelled Sky Movies (So they have lost that income from me) and will use this cash to buy a streaming service from elsewhere.
But after seeing this thread I wondered about cancelling all together, and then signing up again (simply to get the box upgrade - I don't care about the M&S Vouchers!!)
But apparently, even after cancelling you are considered still a 'non-subscribing customer' in Skys eyes for another 12 months. But I was trying to ascertain if I cancel my full service, and another person who lives at this address then igned up - would they be considered a new customer. I keep getting conflicting answers from SKY. One advisor has said yes as that they would be a new customer - other sky advisor has said that can't be done as that person is in the same household.
Another advisor on Twitter said both!!! as per the copy of the hilarious Twitter conversation below, in which they completeley contradict themselves.
RussWG: @SkyHelpTeam Hi. Once I cancel my service how long before SKY consider me a new customer again? 4:25pm, Sep 08 from Web
SkyHelpTeam: @RussWG 12 months Jane 4:26pm, Sep 08 from Web
RussWG: @skyhelpteam Hi again - if I cancel my service, and someone else in household joins month later, are they then classed as a new customer? 5:04pm, Sep 08 from HootSuite
SkyHelpTeam: @RussWG If they have never had Sky before then they would be a new customer. Andy 5:08pm, Sep 08 from Web
RussWG: @skyhelpteam So If I cancel this month & my wife started new contract next month, would she get new customer benefits (new box, M&S vouchers) 5:14pm, Sep 08 from HootSuite
SkyHelpTeam: @RussWG If it is somebody within the same household then they are not entitled to apply to be a new customer. Andy 5:18pm, Sep 08 from Web
- 09-09-12, 09:11 AM #12
- 09-09-12, 01:39 PM #13
Re: Free upgrade of sky+ box???
Strictly speaking, Russ is correct. All Sky offers apply to 'the household' -
Prices apply to your first Sky+HD box only.
Free Sky+ box offer: Sky+ box free with free standard set-up for new customers joining Sky TV online. One free box per household. This is a new customer offer.
Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.
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