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    Error 103 when going online

    This is a discussion on Error 103 when going online within the Sky+ forums, part of the Sky & Sky+ TV category; I got a Sky+ box last week. It is connected into a BT extension socket (that BT installed) in my ...

    1. #1
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      Error 103 when going online

      I got a Sky+ box last week. It is connected into a BT extension socket (that BT installed) in my bedroom. The Sky+ box shows Telephone Line Connected.

      I have broadband so I have the telephone lead that plugs into the Sky+ box connected to a filter and this in turn plugs into the BT socket.

      Everytime I try to go online with my Sky+ box, for example when I go into Interactive, and choose My Sky Account/Manage My Account and then press select to go online, I always get a 103 error code. I was also trying last week to set up Remote Record through my Sky+ box and I got the 103 error and occasional got a 107 error if I'm not mistaken. What is the cause of this?


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    3. #2
      Tal71's Avatar
      Tal71 is offline Sky User Member
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      Re: Error 103 when going online

      I have also tried adding the prefix to the telephone settings 1470 and also 142, but I just get in the callback window, prefix update has failed.

    4. #3
      Tal71's Avatar
      Tal71 is offline Sky User Member
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      Re: Error 103 when going online

      I have just tried to view my Sky statement and it dials the freephone number and then after a short time it shows up'

      'Sorry the online connection has been interupted. Please check your set top box is connected to the telephone line'

      I have tried a second filter in but the problem still persists. I have also tried two other filters in but I still get the same problem.

      I don't have call waiting on my line, but I do have caller display, I don't know if this makes any difference?

     

     

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