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    Sky+ box keeps switching itself off...

    This is a discussion on Sky+ box keeps switching itself off... within the Sky+ forums, part of the Sky & Sky+ TV category; We've had our Sky+ box for just over a year now, and over the weekend it's been switching itself off ...

    1. #1
      Niknak09's Avatar
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      Unhappy Sky+ box keeps switching itself off...

      We've had our Sky+ box for just over a year now, and over the weekend it's been switching itself off mid-viewing, then spends a few moments sounding like it's trying to switch itself back on before giving up! We're unable to switch it back on for a while before it returns to normal. This happend about 3 times yesterday afternoon/evening.

      We have also noticed it "whirring" when on standby, again similar to above, as if it's trying to switch itself on!

      Any help please??!!??


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    3. #2
      cyfrin's Avatar
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      Re: Sky+ box keeps switching itself off...

      I too have had this problem since the installation of Sky+ 2 weeks a go, and it managed to go into s/by 5 times yesterday!!
      I have an Amstrad ....

    4. #3
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      Re: Sky+ box keeps switching itself off...

      Usually a faulty power supply in the box

      You can buy a new one and fit it or arrange for a service call with sky and they will change the box, costs 65.

      For less hassle and not much more expense, I'd go for the latter.

    5. #4
      sr1312's Avatar
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      Re: Sky+ box keeps switching itself off...

      cyfrin,

      Looks like you got a faulty box. Service call would be covered under warranty.

    6. #5
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      Re: Sky+ box keeps switching itself off...

      Thanx I will call for a replacement later today - I have already foned x3!

    7. #6
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      Re: Sky+ box keeps switching itself off...

      An other thing I found was to turn of the stand by. Go to services 5 click on turn of stand by Just a Thought

    8. #7
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      Re: Sky+ box keeps switching itself off...

      At times it has done this to me too.

      Although usually when it has allowed 3 programs to be recorded at the same time & has clashed.

    9. #8
      cyfrin's Avatar
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      Re: Sky+ box keeps switching itself off...

      Hi - After Sky offered a replacement box (thomson) and gave me a date, the problem disappeared within 2 days

      So - decided to cancel the visit and now only have the usual warning message about going into s/by once or maybe twic an evening. That's easily sorted by using the backup button when viewing the message.

      Has their been any new updates??

    10. #9
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      Re: Sky+ box keeps switching itself off...

      Why don't you turn the automatic standby off ?

    11. #10
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      Re: Sky+ box keeps switching itself off...

      I've had this aswell and it's happening to Amstrad boxes only it seems. Apparently, according to what I have read it isn't the box it's a firmware problem which Sky are trying to resolve.

     

     
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