Sky Box Office - "Insufficient credit on viewing card"

[Brian69]

when it checks it check for noise, so possibly the box

It does not look for noise, but the change in line voltage between a busy and open line. There is a bit of a hack you can do to the modem to convince it is is connected to a line when it is not (I used to do this when we took our box to spain, so we could watch box office movies, up to the credit limit on the viewing card. It is very naughty, but there is bound to be a site somewhere with the info

[skypaulusplus]

when i say it check for noise its a really simple answer from me, realy it checks to see if there is something coming in,

[Saturday]

realy it checks to see if there is something coming in,

Uh, no. As Brian and I have both said, it checks for a voltage change.

[skypaulusplus]

ok if there is not voltage coming from the line then its not working so it check for 'voltage' coming in

[Undecided Adrian]

Yup happened to me, there was a faulty card in the exchange which meant that broadband worked but the phone line was dead, both boxes said the line was connected.

It's just checks to see if there is a voltage on the line, also a lot of the BT autochecking diagnostics do something similar and that is why I was without a phone line for 2 weeks as they needed an engineer to isolate the fault and then order a new part in.

[KWol]

So am I looking to get a BT Engineer out or a Sky Engineer?

[Undecided Adrian]

Can you access your account via the services menu? This uses the phone modem on the box and if you can't connect with that it wouls suggest a bust modem on the box.

[skypaulusplus]

what does that mean? do youm mean interactive?

[Undecided Adrian]

sorry, yes interactive option 5, Sky Customer services