I have ordered from Sky an upgrade to sky+ (99 + 30 installation).

My sky dish is on a pole at the rear of the house, with a single sloping roof underneath, making it diificult to gain access to the dish.

If the engineer is not able or unwiiling to access my existing dish to wire in a dual LNB will he install a new dish at a more convenient (engineering wise) location. If so will I be charged extra and if so how much.

I am already p off as they were supposed to fit it today but didn't turn up.