Have had a result from sky today!
currently I have a Sky+, sky box and multi room. I want to upgrade basic box to SKY+, rang sky tried to blag that I should not pay for installation to no avail. Sky+ box 99 + 30 installation.

Decided to look at doing it over the web as in the usual "Busy period in a queue", got to the confirmation page and read installation free if taken multi room.
Rang sky back and was told if i say to move sky+ box then do not have to pay installation charge so saved 30.