Primary and secondary viewing card swap

[chyaweth]

Hi,

not sure if the terminology is correct but I have my original viewing card in a Sky+ box and the multiroom card in a Sky+ HD box.
I don't need to continue with multiroom and at the end of the contract will stick with the HD box.
I assume I'll need to re-pair the original card with the HD box. If I do so will I lose the recordings on it?

Cheers

[seawright]

Hi chyaweth and welcome to the forum.
Do not swap viewing cards as even after re-pairing you will be unable to play existing encrypted recordings though recordings taken from free to air channels such as the BBC will still be viewable.
If, as in your case, you have two different Sky boxes the Sky+ HD box will assume the primary viewing card so cancelling multi-screen would disable your Sky+ box.
The problem occurs where a customer has two (or more) Sky+ HD boxes. In this situation it is important to state the viewing card number for the subscription to be cancelled so that if it is the primary viewing card another one can be promoted as part of the cancellation process.

[bubblegun]

Hi chyaweth and welcome to the forum.
Do not swap viewing cards as even after re-pairing you will be unable to play existing encrypted recordings though recordings taken from free to air channels such as the BBC will still be viewable.
If, as in your case, you have two different Sky boxes the Sky+ HD box will assume the primary viewing card so cancelling multi-screen would disable your Sky+ box.
The problem occurs where a customer has two (or more) Sky+ HD boxes. In this situation it is important to state the viewing card number for the subscription to be cancelled so that if it is the primary viewing card another one can be promoted as part of the cancellation process.

This isn't necessarily the case on all accounts. Always give Sky the card number you want to keep (or cancel if you only have 2) and they can promote the kept one to primary and cancel the other.
Sky+HD SHOULD be the primary card but isn't always.