Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 4 of 4

    Viewing card problems

    This is a discussion on Viewing card problems within the Sky Viewing Card forums, part of the Sky & Sky+ TV category; Hello there! Slight problem, had sky installed Thursday but the viewing card hasn't arrived. (Which is annoying because a letter ...

    1. #1
      Seanyy's Avatar
      Seanyy is offline Sky User Member
      Exchange:
      Broadband ISP: Virgin 30mb
      Router: Non Sky Router
      Sky TV: Sky+HD box
      Join Date
      Oct 2013
      Posts
      1
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Viewing card problems

      Hello there!


      Slight problem, had sky installed Thursday but the viewing card hasn't arrived. (Which is annoying because a letter that was dated on the 30th September was delivered from sky, the same day the viewing card was sent out)


      Spoke to Sky and they've said they will send one special delivery in the post for delivery tomorrow (Saturday)
      How likely is this? Viewing the forum makes me believe that they don't actually send them special delivery, I'm concerned the fact it's a Saturday too.


      I have a sky box downstairs that has an old viewing card in, inactive subscription. Is it possible to get the subscription activated on that card, then use the card being delivered to replace the freesat card I'm using?


      Thanks in advance


    2. Advertisement
    3. #2
      seawright's Avatar
      seawright is offline Sky User Member
      Exchange: 02392
      Broadband ISP: Other ISP
      Router: Non Sky Router
      Sky TV: Sky+HD box
      Join Date
      Jul 2012
      Posts
      3,518
      Thanks
      65
      Thanked 389 Times in 379 Posts

      Re: Viewing card problems

      Hello Seanyy & welcome to the forum.

      Could you confirm that the letter you received from Sky on the 30th September was correctly addressed?

      Although Sky have the ability to send a viewing card (VC) by special delivery they would be unlikely to have done this given the situation you describe.

      Unfortunately you will have to wait for the correct VC to arrive but your TV subscription will not commence until the new VC is activated.

    4. #3
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Other ISP
      Router: Non-Sky Router
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      28,234
      Thanks
      848
      Thanked 2,233 Times in 2,099 Posts

      Re: Viewing card problems

      sky are normally very good.

      If someone has promised a card will be delivered by Special Delivery then it is just down to the Royal Mail now to deliver it.

      I would recommend that you log into the Sky website and take a look at your "My Sky" page. There may be something in there to allow you to 'track your order'. Purely guessing, but if you are lucky they may have also put the RM tracking number in there for you as well.

      If it isn't perhaps this can be raised with Sky for the future. Let us know either way though.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    5. #4
      bubblegun's Avatar
      bubblegun is offline Sky User Member
      Exchange: near Glasgow
      Broadband ISP: Sky ADSL
      Router: Billion 7400
      Sky TV: Sky Q 2TB
      Join Date
      Mar 2007
      Location
      Scotland
      Posts
      1,491
      Thanks
      24
      Thanked 123 Times in 118 Posts

      Re: Viewing card problems

      Quote Originally Posted by Seanyy View Post
      Hello there!


      Slight problem, had sky installed Thursday but the viewing card hasn't arrived. (Which is annoying because a letter that was dated on the 30th September was delivered from sky, the same day the viewing card was sent out)


      Spoke to Sky and they've said they will send one special delivery in the post for delivery tomorrow (Saturday)
      How likely is this? Viewing the forum makes me believe that they don't actually send them special delivery, I'm concerned the fact it's a Saturday too.


      I have a sky box downstairs that has an old viewing card in, inactive subscription. Is it possible to get the subscription activated on that card, then use the card being delivered to replace the freesat card I'm using?


      Thanks in advance
      You could reinstate the old card, as long as it was issued after the last card change (number starting 36xxxxxxx or higher) but the offers on the new account will not be transferable.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION