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    New box, card coming with box too?

    This is a discussion on New box, card coming with box too? within the Sky Viewing Card forums, part of the Sky & Sky+ TV category; Hi. I ordered a new box and asked for a new card because of intermittent 'please insert your viewing card ...

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      cj136uk's Avatar
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      New box, card coming with box too?

      Hi. I ordered a new box and asked for a new card because of intermittent 'please insert your viewing card issues'. The new box is self install and is coming via courier. The sky tech support said the new card will be coming with the box. Is this the case? Or do I need to ring and check? I always thought cards came via Royal Mail?


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      Re: New box, card coming with box too?

      Viewing cards are sent out by royal mail. If the card being sent out is to replace an existing card and the existing card still works then the replacement card has not been ordered. I would wait until the new box arrives in case the problem is with the card reader and not the card. If you still get "please insert your viewing card" issues with the new box, you can ring and check then.

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      Re: New box, card coming with box too?

      They will not send a card for the box unless it is for multi room. With replacement cards the old card is always cancelled before a new card is sent out.

      TomD


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