New Viewing Card

[Huddy]

I haven't received mine yet but what I want to know is this. I used to be subscribed to the Setanta channels until they went belly up, however I am still receving Arsenal TV for free which is to my delight, when I get my new card will I lose this as I want be able to ring Setanta and tell them my viewing card number has changed? Will the viewing card number stay the same?

[chronic]

Hi,
Got my New card today.. what a mess inserted the new card said not recognized put the old one back same message, so phone sky time for help...

Now they say make sure card in, it is. Reboot the box with old card in all works fine on startup insert new card get message again not working...

So then get told to try and reboot with new card I then get message Please insert old card wiait 5mins then insert new card. BUT!!! here the thing the box is in standby RED light is ON!!! and this message is on screen person at sky would not belive me at first had to swear it was on standby..

Anyway at the moment no SKY they have sent a activation for new card have to wait 2mins to 24hours now, not happy

Hope it works...


Update: Turned box off after 2hrs with new card in slot and it now works.. It had reset me pin so had to phone sky back, anyway least me got sky back

[pjb007]

Not received the new viewing card yet, but I've just thought. Our Sky Box always says its not connected to a phone line. It was installed by a Sky Installer and its not been unplugged (in fact it looks like its hard wired so can't be unplugged).

Will the new card need the phone line?

Anyone got any idea on this one?

[Smithy99]

No, you only need the phone plugged in if you are on multiroom. You don't need it for new cards or installs etc.

[Proppinupthebar]

No, you only need the phone plugged in if you are on multiroom. You don't need it for new cards or installs etc.

A new install generally needs a phone line. When you order from Sky your smartcard is added to the system and the entitlements to provide your channels are queued up. When the installer makes the install callback, your entitlements are sent over the phone and the system then knows you have been installed, and any further entitlements are then sent over the air.

[Mutters]

Got my card yesterday, put it in last night, didn't work, had the same issues as with original poster in my standard Sky box. Phoned support as box had frozen, they were going to charge me £65 for a call out...went to cancellations, got Sky+ being installed to solve this issue. Got home from work today and thought I'd try my box, it worked on old card but only for a few hours, now can't get anythign again!!!

EDIT: Actually I can get some FTA stuff but not ITV1 which is strange. Very annoyed, tried the software update thingy but can't seem to get anything to help this problem. And to make it worse, Sky can't install Sky+ until the 14th September.

[meonsoft]

i had same problem with my sky+ got onto sky was told to go into installer menu and do a sky+ planner rebuild

I did this and had to wait 5 mins before turning the box on from standby

and it now works perfectly


I must admit they said at first it was my box at fault even though it was perfect with the old card

[Mutters]

Just a quick update...I wrote a letter of complaint to Sky, they have now credited me with a months worth of viewing and my Sky+ has been installed and is working fine now.

[jani56]

Installed new viewing card into sky+ and can no longer record. called sky told them this they said couldnt be problem with card, did all the rebuilding of disc from installer menu and a few other engineer tricks i found on internet, still didnt work. After about £10 worth of calls sky said could send out engineer for £65 and would cost about £200 for a new box if needed. I called to cancel subscription and low & behold I have a free engineer and free box if I need one. Engineer has been and guess what ? the problem was the new viewing card. All sorted now, but will probably cancel anyway as dont watch any of the channels I pay for but at least box will work for the month's notice.