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Sky Technical Support - Don't hold your breath
This is a discussion on Sky Technical Support - Don't hold your breath within the Sky unhappiness forums, part of the Sky Broadband feedback category; It's just plain non existent. Techies cut off calls that are too tricky - call quotas are everything - put ...
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About LinkBacks- 01-03-14, 03:05 PM #1
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Sky Technical Support - Don't hold your breath It's just plain non existent. Techies cut off calls that are too tricky - call quotas are everything - put em on hold then dump the call and move on.
Don't call back as promised (eh Martin?) or escalate as promised. Don't return emails (eh Vivek?).
Over one week later I fixed the problem myself out of sheer necessity.
Great broadband speed - shame about the router that blocks devices trying to connect without reporting it.
Advertisement- 01-03-14, 03:29 PM #2
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Re: Sky Technical Support - Don't hold your breath
Not sure why you are posting here, this section is for members who need help. If you don't want help, let me know and I will move your post to a more suitable section.
TomD
Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.
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- 01-03-14, 06:16 PM #3
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Re: Sky Technical Support - Don't hold your breath
Moved to 'Unhappy' section.
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- 01-03-14, 07:46 PM #4
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Re: Sky Technical Support - Don't hold your breath
Thought you might hide this post - can't take the criticism?
Originally Posted by Scubbie 
Posted as a a warning to other people under the illusion that Sky has any technical support!
- - - Updated - - -
Thought you might hide this post - can't take the criticism? Originally Posted by Isitme
Posted as a a warning to other people under the illusion that Sky has any technical support!
- 01-03-14, 07:57 PM #5
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Re: Sky Technical Support - Don't hold your breath
Why? This is an independent forum. Originally Posted by edwardspaul
So long as people are respectful in their posts and don't post the names of the people concerned, we tend to let things go.
We do have members who also work for Sky. However the staff on this forum do not work for Sky.
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- 01-03-14, 09:32 PM #6
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Re: Sky Technical Support - Don't hold your breath
Totally agree with you M8, had a problem with my on demand service after 15min on phone got cut off. rang back operator said to go through a few things i said NO i have just gone through it with the previous person, Okay he said we will escalate to next level no call back yet.Have sorted the problem myself in the end.
Originally Posted by edwardspaul
- 02-03-14, 10:26 AM #7
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Re: Sky Technical Support - Don't hold your breath
Hide your post? How exactly do you reckon that? Originally Posted by edwardspaul
You've posted a moan about Sky in a help sub forum. Just a moan, not a request for help.
We don't have any problems with moan posts provided they're not ad hominem attacks or libellous but we do have a dedicated forum for members to moan in rather than clutter up the help forums.
Your post was moved to the appropriate forum. What's your problem with that?
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