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    Very slow downloads

    This is a discussion on Very slow downloads within the Sky unhappiness forums, part of the Sky Broadband feedback category; Hello sky users my sky download speed is sooo rubbish i have sky MID and a netgear router and my ...

    1. #1
      sharpei09's Avatar
      sharpei09 is offline Sky User Member
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      Angry Very slow downloads

      Hello sky users my sky download speed is sooo rubbish i have sky MID and a netgear router and my max download speed is 42.36Kbs

      when i had virgin media i had the 8mb package and my max download speed was 1037Kbs

      why is this can you help?


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    3. #2
      Smithy99's Avatar
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      Re: Very slow downloads

      We need more information than that

      Can you post your router stats from the current position and from the test socket (see sig for details).

    4. #3
      sharpei09's Avatar
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      Re: Very slow downloads

      my socket is downstairs and my pc is upstairs?

    5. #4
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      Re: Very slow downloads

      Are you using wireless? If so it makes no difference to the Stats, although it can make a big difference to your download speed. Please post your stats so we can establish where the problem is?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      sharpei09's Avatar
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      Re: Very slow downloads

      yes i am using wireless why also my download speed is 34kbs and my upload speed is 35kbs

    7. #6
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      Re: Very slow downloads

      As stated above please post your stats if you require some help


      How to get your router statistics

    8. #7
      sharpei09's Avatar
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      Re: Very slow downloads

      ok? now can you help me?

      Connection Speed 383 kbps 409 kbps
      Line Attenuation 73.5 db 45.7 db
      Noise Margin 6.8 db 12.0 db

    9. #8
      IWasNotTheEnemy's Avatar
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      Re: Very slow downloads

      you've got a LOOOOOOOOOOONG line...and being on adsl2+ doesn't help...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    10. #9
      sharpei09's Avatar
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      Re: Very slow downloads

      what does a long line mean

    11. #10
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      Re: Very slow downloads

      It means you are a very long way from the exchange. ADSL2+ does not work too well on very long lines. Phone Sky and ask them to trouble shoot you for speed. If they will do nothing ask to be put through to CST as you want your line changed from ADSL2+ to G.DMT. They will probably not know what this means but be politely insistent and ask to speak to a supervisor if they refuse. If you have no luck hang up and phone again in the hope you get a more understanding agent. After 10.30PM is the best time to call.

      I will say, you will be lucky to get 1 or 2 Mbs.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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