Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 2 of 2

    Problems ordering Sky BB online

    This is a discussion on Problems ordering Sky BB online within the Sky unhappiness forums, part of the Sky Broadband feedback category; I have tried upgrading my Sky package online to include Sky Broadband and Sky Talk. I went through the whole ...

    1. #1
      iansums's Avatar
      iansums is offline Sky User Member
      Exchange:
      Broadband ISP: Not on Sky
      Router:
      Sky TV:
      Join Date
      Dec 2007
      Posts
      1
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Problems ordering Sky BB online

      I have tried upgrading my Sky package online to include Sky Broadband and Sky Talk. I went through the whole process including entering a MAC code and making payment (30). I then had a screen telling me the process could go no further and to contact Sky. I did this and was told that they have no order for the upgrade or any payment, yet my credit card company tells me that 30 has been taken by Sky.

      Has anyone else had this problem? I have made numerous phone calls with no progress whatsoever. I have been told I should order agin over the phone but I'm not going to do that until I get a refund of the 30 I have already paid.


    2. Advertisement
    3. #2
      PaulSky's Avatar
      PaulSky is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2007
      Location
      Essex
      Posts
      4,202
      Thanks
      0
      Thanked 16 Times in 16 Posts

      Re: Problems ordering Sky BB online

      It may be that Sky has not got the order and the money as sometimes when this happens the credit card company "ring fences" the payment just in case there is a problem and puts it back after a set period. Have you called the CC company to ask if the payment has actually been completed to Sky?

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION