Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 7 of 7
    Like Tree1Likes
    • 1 Post By tenar

    Upload speed is almost 0mb, download speed fine

    This is a discussion on Upload speed is almost 0mb, download speed fine within the Sky Ultra Fibre Optic Broadband forums, part of the Sky Broadband help and support category; Hi all, Ended up here after a bunch of googling and mindnumbing phone conversation with Sky support. Would really appreciate ...

    1. #1
      BroadbandHell's Avatar
      BroadbandHell is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR204
      Sky TV: Sky Basic
      Join Date
      Aug 2021
      Posts
      3
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Upload speed is almost 0mb, download speed fine

      Hi all,

      Ended up here after a bunch of googling and mindnumbing phone conversation with Sky support. Would really appreciate some help here. All of a sudden for the past couple of days, my upload speed is almost 0mb. When I run speed tests it'll range from anywhere between 0.05mb to 0.8mb

      Given I'm working from home, this is becoming a massive issue as video calls are virtually impossible and I'm constantly dropping out. My games console is wired and it is showing a similar pattern, my packet loss is also around 5-6% per test. I'm currently on Sky Ultrafast, I believe G-Fast. Should be getting 150mb download and 30mb upload. My download speed usually tests at around 130-140mb which is fine, but my upload is non-existent.

      The woman on the phone just kept repeating that the line tests are fine and the router is receiving 30mb upload and that they can't control the speeds devices get, but obviously something has happened since yesterday given I've never had this issue before. They sent me a new router and I'm seeing the same thing here. Now I'm just getting told there's nothing they can do. Does anyone have any idea what this can be? I can't seem to find anything on Google apart from a couple of threads on the Sky Community Forums with a similar issue but the outcome there just ended up with them leaving Sky lol.

      Any help is much appreciated.
      Thanks.


    2. Advertisement
    3. #2
      speedyrite's Avatar
      speedyrite is offline Sky User Member
      Exchange: MYHGT
      Broadband ISP: NOW Fab Fibre (Sky network)
      Router: NOW TV Hub Two
      Sky TV: NowTV
      Join Date
      Sep 2006
      Posts
      2,407
      Thanks
      414
      Thanked 167 Times in 161 Posts
      Blog Entries
      1

      Re: Upload speed is almost 0mb, download speed fine

      Do you get extremely low reported upload speed when running a speedtest using an ethernet connection (eg direct into router from laptop)?
      ++ speedyrite ... powered by NOW Broadband from June 2018 ++
      (previously powered by Sky Broadband from July 2007)

    4. #3
      BroadbandHell's Avatar
      BroadbandHell is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR204
      Sky TV: Sky Basic
      Join Date
      Aug 2021
      Posts
      3
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Upload speed is almost 0mb, download speed fine

      Quote Originally Posted by speedyrite View Post
      Do you get extremely low reported upload speed when running a speedtest using an ethernet connection (eg direct into router from laptop)?
      Yeah, I see the same behaviour both wired and wireless. I've been monitoring the speeds,in the morning it wasn't too bad, around 9am I got about 7mb upload speed, but then this slowly deteriorated and around lunchtime I'm back to the usual <0.1mb upload speed. Right now I can't even work as I keep getting booted off. Packet loss around 10%

    5. #4
      tenar's Avatar
      tenar is offline Sky User Member
      Exchange: Newcastle NINE
      Broadband ISP: sky fibre max/superfast
      Router: Sky Q Hub ER110
      Sky TV: none
      Join Date
      Mar 2009
      Location
      newcastle co down
      Posts
      478
      Thanks
      0
      Thanked 48 Times in 46 Posts

      Re: Upload speed is almost 0mb, download speed fine

      what is your actual reading from router setting page

    6. #5
      speedyrite's Avatar
      speedyrite is offline Sky User Member
      Exchange: MYHGT
      Broadband ISP: NOW Fab Fibre (Sky network)
      Router: NOW TV Hub Two
      Sky TV: NowTV
      Join Date
      Sep 2006
      Posts
      2,407
      Thanks
      414
      Thanked 167 Times in 161 Posts
      Blog Entries
      1

      Re: Upload speed is almost 0mb, download speed fine

      Sounds like an external line fault that’s only affecting the tone frequencies used for the upload part of the connection. But don’t know why Sky support report that all is fine with the connection as seen from their end. Presumably nothing has changed within the house? No changes to cabling, kit etc? No new electrics or electronics intriduced to the home? Grasping at straws a bit of course!
      ++ speedyrite ... powered by NOW Broadband from June 2018 ++
      (previously powered by Sky Broadband from July 2007)

    7. #6
      BroadbandHell's Avatar
      BroadbandHell is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR204
      Sky TV: Sky Basic
      Join Date
      Aug 2021
      Posts
      3
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Upload speed is almost 0mb, download speed fine

      Yeah nothing has changed at all. Just started happening all of a sudden around Tuesday. I can't even run the My Sky connection test, says there's an issue and to get in contact with Sky. I get in contact with them and they say nothing's wrong! Really is infuriating, will keep trying to get through to someone who can actually send an engineer out.

    8. #7
      tenar's Avatar
      tenar is offline Sky User Member
      Exchange: Newcastle NINE
      Broadband ISP: sky fibre max/superfast
      Router: Sky Q Hub ER110
      Sky TV: none
      Join Date
      Mar 2009
      Location
      newcastle co down
      Posts
      478
      Thanks
      0
      Thanked 48 Times in 46 Posts

      Re: Upload speed is almost 0mb, download speed fine

      problem is very hard to get someone to acknowledge upload issues, if you call only do it with hard wired and emphasise that issue is with multiple devices
      if line is in sync there is no line test done only if unstable line or dropouts or complete disconnection will a line test be run as system will only show speed from cabinet readings not a test
      speedyrite likes this.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION