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    Loss of Sky Talk services in the Springfield area

    This is a discussion on Loss of Sky Talk services in the Springfield area within the Sky Talk forums, part of the Other Sky help and support category; There is a temporary disruption in this area. Some users may be experiencing a loss of Sky Talk services. We ...

    1. #1
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      Loss of Sky Talk services in the Springfield area

      There is a temporary disruption in this area. Some users may be experiencing a loss of Sky Talk services. We are working to fix this and we apologise for any inconvenience.




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    3. #2
      Scubbie's Avatar
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      Re: Loss of Sky Talk services in the Springfield area

      Did Homer break it?

      gymno likes this.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      Re: Loss of Sky Talk services in the Springfield area

      No it was like that when he got there...
      ++ speedyrite ... powered by NOW Broadband from June 2018 ++
      (previously powered by Sky Broadband from July 2007)

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      Re: Loss of Sky Talk services in the Springfield area

      It took 23 hours to fix!!
      I experienced lack of service at 13.45 on Tuesday 9th April. Spoke to Sky Helpdesk to report same at 14.08 hrs. Was told it should be fixed by 17.00 hrs. that day. At 12.45hrs the next day (today) rang Help and got an untimed recorded message stating it was hoped to have the fault fixed in 4 hours! However, 5 minutes later service was restored. I hope Sky will provide the Springfield subscribers some recompense for loss of internet and phone connection for this unacceptably lengthy period.
      Dream on???

    6. #5
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      Re: Loss of Sky Talk services in the Springfield area

      Sadly Sky's products are for domestic subscribers. The compensation for loss of service doesn't kick in for a a few days.

      Business products are more expensive as they carry better compensation levels for loss of business and also require a faster response time.

      Unfortunately with these reports we never see the cause of the issue. It can be anything from Sky's LLU kit failing to power cuts to someone digging up the trunk cabling. You may find something in your local news.

      At the moment I can only find this, but it was published at the beginning of the month: Telephone engineer investigating phone fault alerted police after hearing strange noises in Rowley Regis - Birmingham Mail

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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