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    We're Here To Make Sky Richer.

    This is a discussion on We're Here To Make Sky Richer. within the Sky Talk forums, part of the Other Sky help and support category; Hi there, I'm sorry as this is a bit of a grumble which really gripes me. As you can see ...

    1. #1
      Bezman's Avatar
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      We're Here To Make Sky Richer.

      Hi there, I'm sorry as this is a bit of a grumble which really gripes me. As you can see on the screenshot provided Sky seems happy to charge for a phone call that has not happened. I know its only 14p but if they do it to everyone they will become even more well off. I was wondering if anyone else has had a problem like this.
      Last edited by Isitme; 07-03-13 at 06:10 PM.


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    3. #2
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      Re: We're Here To Make Sky Richer.

      Have you queried the charge?
      It is possible there is a fault with the call duration. Have you checked the number? Did you make the call?

      TomD


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    4. #3
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      Re: We're Here To Make Sky Richer.

      Hi Isitme, Yes i have queried it and they have said it must of connected for millisecond hence the charge. I made the call to my mother-in-law and she never answered and it did not go to answerphone or voicemail but they still insist it connected. But as you can see from the photo there is no duration on the call so how can it of been connected. Extremely angry with them.

    5. #4
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      Re: We're Here To Make Sky Richer.

      I rather thought they would say that. The connection may have gone through in the instant you hung up.

      TomD


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    6. #5
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      Re: We're Here To Make Sky Richer.

      A lot of telecom providers charge for the call even if the call is not answered.

      I queried this once with a provider and was kindly pointed to the small print.

      I haven't-a-clue what Sky's policy is.

    7. #6
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      Re: We're Here To Make Sky Richer.

      As far as i'm concerned if there are not any time on the duration there shouldn't be any charge at all. It just seems they are desperate to get 14p out of me which is still a bit excessive for a so called millisecond connection. I never had anything like this with any of the 2 providers i've had before

    8. #7
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      Re: We're Here To Make Sky Richer.

      Please can the ADMIN delete this thread now as i've had my say. Thank you

    9. #8
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      Re: We're Here To Make Sky Richer.

      It is not our practise to delete threads unless they contravene the rules. I have closed it instead.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      Bezman (07-03-13)

     

     

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