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    • 1 Post By Isitme

    Customer service is awful!

    This is a discussion on Customer service is awful! within the Sky Talk forums, part of the Other Sky help and support category; My Sky phone has been down now for 10 days, the only way I have of contacting them is via ...

    1. #1
      gm4pgv's Avatar
      gm4pgv is offline Sky User Member
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      Customer service is awful!

      My Sky phone has been down now for 10 days, the only way I have of contacting them is via chat ( which seldom is working) or emails, I have been lied to so often it is no longer funny. I was promised that it would be repaired yesterday ( Thursday 24th. January needless to say it did not happen and as they are not replying to my emails I have no way of telling when my line will be repaired.

      I am under contract with sky talk until May but as I now believe Sky to be in breach of contract am I right to assume that I can now leave them without penalty?


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Customer service is awful!

      It is unusual for the phone to be down and the broadband to be working. It usually means that one wire of the copper pair is broken, so it is hard to see why they cannot trace and fix the fault. I take it you have tried plugging the phone direct into the Test socket?

      Sky will usually credit the cost of mobile calls when their landline is down. Have you asked them about this? For urgent requests using email/chat is not recommended, phoning is always the best way to go.

      You would have to check the T & Cs of your contract to find out if you can leave without penalty.

      TomD


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      Re: Customer service is awful!

      For goodness sake, how can phone them when my phone is not working!

    5. #4
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      Re: Customer service is awful!

      Quote Originally Posted by gm4pgv View Post
      For goodness sake, how can phone them when my phone is not working!
      There is this wonderful new invention called a 'mobile phone' which does not need wires to work. I am sure if you don't have one, some of your friends or relations will have
      User05 likes this.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
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      Re: Customer service is awful!

      Quote Originally Posted by gm4pgv View Post
      For goodness sake, how can phone them when my phone is not working!
      For goodness sake, are you serious?

     

     

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