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    Who gets the money?

    This is a discussion on Who gets the money? within the Sky Talk forums, part of the Other Sky help and support category; Originally Posted by castro Surely it then follows that for these customers the only additional cost should be the 2p ...

    1. #11
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      Re: Who gets the money?

      Quote Originally Posted by castro View Post
      Surely it then follows that for these customers the only additional cost should be the 2p Service Charge as the call connection charge should be included in the Sky Talk Package.
      You might say the same about BT but they do not charge anything for customers to make 0845 calls when there is no charge for geo. numbers (subject to fair usage). As long as a telecommunication service provider publishes their call charges they can charge what they like. Provided a choice exists, If customers think that the rates are too high they are free to change to another provider.


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    3. #12
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      Re: Who gets the money?

      The whole idea of the thread was an attempt to find out who gets the money.
      I had always assumed that the service provider (eg the Bank) received the lion's share.
      It is not my intention to criticise any particular organisation and of course consumers have a choice.
      All I want is transparency, not smoke and mirrors.
      As far as I can ascertain, and perhaps my facts are incorrect, this is how I understand the money is split.

      Assuming a 10 minute 0845 call from Sky Talk, the call will cost 13.10p + 66.30p , ie 79.40p (incl. VAT)
      The 0845 number provider/service provider(Bank) receive 20p
      The VAT man receives 13.23p
      Sky as the call provider receive 46.17p

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      Re: Who gets the money?

      Assuming a 10 minute 0845 call from Sky Talk, the call will cost 13.10p + 66.30p , ie 79.40p (incl. VAT)
      The 0845 number provider/service provider(Bank) receive 20p
      The VAT man receives 13.23p
      Sky as the call provider receive 46.17p
      Not bad in reality is it?

      Its a nice little earner.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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      Re: Who gets the money?

      Just in case anyone reading wasn't aware of it...

      SAYNOTO0870.COM - Non-Geographical Alternative Telephone Numbers

    6. #15
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      Re: Who gets the money?

      One of the reasons for my renewed interest in 0845 numbers is the increasing number of organisations who are fully aware of SAYNOTO0870.COM and are blocking their geo. numbers or making them less and less available or difficult to find. Apparently, for any UK based company having a UK geo. line and number, the 0845 number provider simply routes the 0845 call to the company's normal land line number, which is the same number as the caller could have called in the first place had it been known. It is claimed that this situation primarily exists to enable the service provider (eg Bank) to have the same 0845 number routed to any given geo.line number, eg. a call centre in India. I understand that OFCOM will, in the near future, be requiring all call providers to clearly identify the two elements of the 0845 call charge, ie the Service Charge paid to the number provider and their own charge known as the Access Charge.
      Maybe no more smoke and mirrors then?

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      Re: Who gets the money?

      Quote Originally Posted by castro View Post
      I understand that OFCOM will, in the near future, be requiring all call providers to clearly identify the two elements of the 0845 call charge, ie the Service Charge paid to the number provider and their own charge known as the Access Charge. Maybe no more smoke and mirrors then?
      Why should this be such an emotive subject? Surely the same thing happens when calling a mobile from a landline. Part of the call cost is passed on to the mobile operator.

    8. #17
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      Re: Who gets the money?

      Quote Originally Posted by seawright View Post
      Why should this be such an emotive subject? Surely the same thing happens when calling a mobile from a landline. Part of the call cost is passed on to the mobile operator.
      Calling a mobile from a land line is not the same.
      It's emotive for me because I resent being charged for a service that I don't want, being routed to the same company telephone number that I could have dialled directly and then having to spend minutes in a queue.
      I couldn't understand why Sky did not include 0845 numbers in their packages as do BT and Talk Talk but I guess I now do.
      But heh, if you're happy to pay for this service then that's absolutely fine. Each to his own.

     

     
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