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    Line Interferance

    This is a discussion on Line Interferance within the Sky Talk forums, part of the Other Sky help and support category; Hope someone can help or advise. Currently got sky bb unlimited,tv package and the phone. Whenever someone rings or when ...

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      perryhogan's Avatar
      perryhogan is offline Sky User Member
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      Line Interferance

      Hope someone can help or advise. Currently got sky bb unlimited,tv package and the phone. Whenever someone rings or when we ring out it cuts the broadband connection out completely. Also when making calls sometimes its all most unbearable (crackling/fuzzy). Also when a phone is connected to the line the speeds drop by a few mb. Can anyone advise on what I can do please?


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      Re: Line Interferance

      You have a line fault that may require a visit from BTO to fix.

      Before calling Sky, can you plug the router and telephone into the Test socket to ensure that the isn't an internal wiring problem? Also test with just the telephone to see if there is any noise. It is best to test with a corded telephone not a wireless one.



      If you don't have a test socket, unplug everything else, except the telephone to see if the noise is present. Again check with a corded telephone.

      To perform a quiet line test dial '1' and listen for any noise. If the router is disconnected the should be very little noise.

      If there is a lot of noise and the above check appear to confirm a line problem, call your Line Provider (if you have Sky Talk, then this will be sky).

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

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      Re: Line Interferance

      Call up your phone rental provider(Sky?) and report a very noisy line. Get that fixed and your broadband will improve. You do have your phones and other devices plugged into filters?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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