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    Talk Talk to Sky

    This is a discussion on Talk Talk to Sky within the Sky Talk forums, part of the Other Sky help and support category; Talk talk called my father today and I think they are using really shocking scare tactics. They tell him that ...

    1. #1
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      Talk Talk to Sky

      Talk talk called my father today and I think they are using really shocking scare tactics.

      They tell him that monthly rolling contracts are not an option and as he has now done 24 months he has to renew for another 24 or leave.

      Is this true?

      If he were to leave he has used the Sky Broadband join us part of the website where you put in your tek number and they give you information about what you can get.

      It tells him he can move to Sky but not with his number

      As he is LLU with Talk Talk is this true. This is what puts him off the full process.
      ------

      Advice given is in good faith and if taken is done so at your own risk. If in doubt consult a qualified person.


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    3. #2
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      Re: Talk Talk to Sky

      sounds like talk talk are really pushing things badly i was with bt and i had my phone number moved to sky without changing it. so you can just tell him to leave talk talk and join sky. what is it about is it mobile or phone or broadband that your enquiring

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      Re: Talk Talk to Sky

      Thanks for your reply.

      It would be Talktalk Landline to Sky Landline.

      I understand about BT but they are not LLU.

      Does anyone have experience of LLU Talktalk to LLU Sky?
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      Re: Talk Talk to Sky

      My sister moved from TalkTalk LLU without issue, in fact it was easier than I had imagined, TalkTalk we saying they had a bill to pay and SOMEHOW Sky just "took" the line. It was weird, TalkTalk were refusing to let them leave. They rang sky and managed to get connected within days :S

      Leaving Sky's LLU to go somewhere else however, that's a different story. Sky REFUSED to give up my telephone number, so it is possible that TalkTalk could do the same

    6. #5
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      Re: Talk Talk to Sky

      Quote Originally Posted by James_478 View Post
      Leaving Sky's LLU to go somewhere else however, that's a different story. Sky REFUSED to give up my telephone number, so it is possible that TalkTalk could do the same
      This is a common issue across all LLU providers. It depends where you have moved from and where you are moving to. However under the terms of the Ofcom regulations you should be able to 'port' the number with you to your new provider if you put it in writing.

      @newbuilder: With regards to telephone calls demanding that someone sign up to a 24 month contract, I have one answer: Goodbye!

      Check that Sky does have an LLU presence in the exchange with SamKnows, then simply get him to move on over.

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      Re: Talk Talk to Sky

      I was thinking about this too recently and is one reason I am staying with my phone provider (BT). Although LLU operators should release the number the experience(s) shown have often been difficult or impossible for some. It should be like porting a mobile number or MAC code process but isn't and they don't tell you the difficulty in moving away when you sign up of course

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      Re: Talk Talk to Sky

      I know that this has been a major issue in the past and that it should no longer be an issue.

      Ofcom regulations specifically state that a number should be able to be moved between providers in both directions.

      I haven't go the specific link, but it was posted on this forum this time last year. Basically it stated that if the request were put in writing, then there should be no reason to object to it.

      In fairness most people don't put that kind of thing in writing these days, nor should they. I am also aware just how often people get given the good old BS treatment and just want to get rid of the old company because of poor experiences. However it was clearly written in the regulations laid out by Ofcom.

      Having done a quick search, check out this page and the links it leads to: Ofcom | Number Portability information and useful links

      Also check out this statement: Ofcom | Telephone number portability for consumers switching suppliers

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