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    LCFOM Phone Outage

    This is a discussion on LCFOM Phone Outage within the Sky Talk forums, part of the Other Sky help and support category; Anyone else having problems around the LCFOM (Formby) area? We've had no dial tone on our phone for a while ...

    1. #1
      orbiter's Avatar
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      LCFOM Phone Outage

      Anyone else having problems around the LCFOM (Formby) area? We've had no dial tone on our phone for a while now.

      Tested master socket with a working phone but it's totally dead Broadband seems unaffected.


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    3. #2
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      Re: LCFOM Phone Outage

      It is possible that one of 2 wires has broken. This would result in the symptoms that you are describing.

      Give your line provider a call and see if they can confirm this. You will need to call on a mobile perhaps, but they may be able to call you back if you ask (Sky does).

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
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      Re: LCFOM Phone Outage

      Hi,

      Thanks for the advice, I will ring them as soon as I can.

      Wouldn't the broadband go too if a wire was broken?

      Regards

      orb

    5. #4
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      Re: LCFOM Phone Outage

      There are some conditions where the broadband will continue to work when just one telephone wire is working.

      In this situation the dial tone is dead, hence my suggestion to call your line provider (i.e. whomever you pay the line rental to).

      It is they who are responsible for the telephone line. If you are paying your line rental to Sky Talk, then this is whom you should call.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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    7. #5
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      Re: LCFOM Phone Outage

      Ok thank you.

      Will call Sky asap.

      orb

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      Re: LCFOM Phone Outage

      Any idea on how long it usually takes for Sky to fix a fault or ring you back when you have a dead telephone line please? I rang Sky Saturday night and reported the fault. The phone line is still dead now

      Thanks

      orb

    9. #7
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      Re: LCFOM Phone Outage

      Call again. Be polite as the person that you speak to is unlikely to have been the same one as you spoke to on Saturday and will be more willing to chase things quickly for you.

      Ask as well about levels of compensation as you have been without your land line for a few days now.

      Also do ask them to call back on your mobile phone as it will cost you money on that.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      Re: LCFOM Phone Outage

      Ok will call again now.

    12. #9
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      Re: LCFOM Phone Outage

      Just rang Sky back, they said I must wait another 24 hrs for tier two to get back to me

      It was at that point I was a little displeased (not mad or anything,) but I made sure I mentioned compensation for the inconvenience caused (I wouldn't have bothered about compo actually If they'd have just said they'd have a BT technician out to fix the fault within maybe 24 hrs etc.)

      They told me that to claim compensation... 'I' must ring 'them' back once the problem is fixed

    13. #10
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      Re: LCFOM Phone Outage

      Keeping calm, call again.

      'Tier 2' has not existed for a few years now. CST (Customer Solutions Team) is the combination of what was Tiers 2 & 3 and it is they who should be responding to your call. Since you have been waiting more than a couple of days, it is more than reasonable to be asked to be transferred to them, which can be done.

      As for the compensation, your request should now have been noted on your account. Whilst you may well need to contact Sky over obtaining compensation when it has all been resolved, this should help your case.

      I would have expected someone to have advised you as to what kind of compensation you could be entitled to though, or a link to the Sky website where the information is clearly shown.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
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