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    Changing line rental from BT to sky?

    This is a discussion on Changing line rental from BT to sky? within the Sky Talk forums, part of the Other Sky help and support category; Hello, we have our line rental with BT , sky+ & talk unlimited with sky. I am paying the 10 ...

    1. #1
      mattylad's Avatar
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      Changing line rental from BT to sky?

      Hello, we have our line rental with BT, sky+ & talk unlimited with sky.
      I am paying the 10 a month for unlimited package.

      However, I think that now is time to sort things out and make some changes to save some money.

      BT line rental is costing us 15.ish a month (rental + caller display), I can see that this would drop to 11 ish with sky.
      As I would be entering a new 12 month contract I think I am correct in assuming that we can also change the broadband to the 7.50 amount and get the same?

      This should save us 7.50 a month and 90 PA is not to be sneezed at.

      But what are the drawbacks?

      How long does it take to do, as the line is in place (bt) will it be immediate on a set date and will BB swap over on the same day?

      Will we get to keep the same number?

      The phone will be in a 12 month contract - what about the TV? (we have had that for 3 years+).

      Your advice would be appreciated.


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    3. #2
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      Re: Changing line rental from BT to sky?

      The only drawback is that if you wan't to switch to another ISP from sky then you may have to incur a new connection charge as your line may have been transferred to Sky's full LLU and would need to be bought back to BT's equipment.

      Line rental with Sky will be 12.25 from 21st June and you will be tied into a 12 month contract. This contract will be independent of the TV side of your account. Standard Voicemail, Caller ID and the facility to withhold your number will be free.

      You will be informed of the date the transfer happens via letter. It is usually within 10 days. On the day of your transfer you may experience a short downtime of both your voice and data services.

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      Re: Changing line rental from BT to sky?

      Thank you - what about the number?

      TBH I cannot see us leaving sky, although I quite fancy the idea of ringing them up and saying we want to leave, to see if they put us through to retentions who offer us all sorts to stay.

      Er indoors wants a HD box.

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      Re: Changing line rental from BT to sky?

      You mentioned that you have Talk Unlimited with Sky. Hence you will keep your number. Nothing else will change. You just pay your line rental to a different company who offers you a better price and a few perks.

      You don't even need to contact BT. Sky will do this for you.

      You could take the retentions route if you want. There should be some good offers on your account.

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      Re: Changing line rental from BT to sky?

      People have expressed problems with keeping their telephone number when leaving Sky for another provider.

      According to Ofcom regulations this should not be a problem and you may have to put it in writing when you leave that you wish to retain your telephone number.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      Re: Changing line rental from BT to sky?

      I personally would advise againt changing to Sky for my line rental for a couple of reasons.

      1, It can be a pain if you ever decide to leave Sky, the line will have to be ceased and then reconnected by BT which not only can cost but could take 10-20 days to do with a potential cost of over 100.

      2, Some people have not been able to take their number with them and by the time they have figured this out the number has been allocated elsewhere.

      3, (My main reason), Sky do not do any of their own work or maintenance on the line, then have to commission BT to do it for them, this can lead to all sorts of problems if you get a line fault, Sky are reluctant to get BT out and can go round in many circles before the eventually put the work out to BT (this is because they have to pay them). This can cause a fault to go on for much longer than it should.

      For the small monthly saving, I cannot see the upside.

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      Re: Changing line rental from BT to sky?

      + If you are transfered to Sky full LLU service and there network goe's down you will loose you phone service as well. This happened where I live twice last year when vandels hacked through some fibre cable. All Sky Orange and O2 LLU services were down across the whole town. Took 3 days for them to sort it out. BT voice services didn't seem to be effected.

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      Re: Changing line rental from BT to sky?

      Quote Originally Posted by Koala5 View Post
      + If you are transfered to Sky full LLU service and there network goe's down you will loose you phone service as well. This happened where I live twice last year when vandels hacked through some fibre cable. All Sky Orange and O2 LLU services were down across the whole town. Took 3 days for them to sort it out. BT voice services didn't seem to be effected.
      Let's face it:

      • theft of copper & fibre cables is on the increase & action is being taken to address this costly & inconvenient issue
      • if someone vandalises your connection, then it isn't going to occur to them to see whether you are on BT, Virgin, Sky, TalkTalk, O2 or any of the other providers first
      • recently the whole of South Wales had their phones knocked out, this was down to an electrical problem. This could happen anywhere in the country. It knocked out all service, not just Sky
      • I have seen the burned out remains of a green street box locally. I suspect this has happened in other areas too (arson is not original). Everyone who had there telephone & BB service trunked through the same box lost their connections for some considerable period whilst BTO replaced it
      • I've had someone cut through the trunk telephone cable supplying my home. All 10 properties supplied by the same cable had no telephone or BB
      • if someone puts a jack hammer through your telephone line, it does not matter who your supplier is, your phone won't work
      • any single provider who has LLU equipment can experience temporary problems, just as is the case for BT with their own equipment & trunk lines


      In light of the above, can you guarantee me or anyone else that any one supplier can give you 100% coverage all the time?

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      Re: Changing line rental from BT to sky?

      Exactly, Scubbie.

      Nobody can guarantee 100% up-time with any service they provide.

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      Re: Changing line rental from BT to sky?

      Quote Originally Posted by RJM View Post
      Exactly, Scubbie.

      Nobody can guarantee 100% up-time with any service they provide.
      Thank you.

      The one thing we can all compare on fair terms is how a company deals with any issues.

      If you have issues with your BB due to a line problem and your telephone rental is through the same provider, then IMHO it will make the resolution of the problem a lot easier.

      However, some companies can be a real problem to deal with, no matter what the nature of the problem is.

      Recent months have seen Sky support struggle due to one faulty product. This is not normally the case. It has revealed some chinks in the chain, but I am not aware of customers being insulted by the staff (which was my experience with BT India).

      The Customer Database with Tiscalli used to be in breach of the DPA. I trust this has been fixed now that TalkTalk have taken them over.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
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