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    Sky Talk Line Installed YAY!!!!

    This is a discussion on Sky Talk Line Installed YAY!!!! within the Sky Talk forums, part of the Other Sky help and support category; Originally Posted by aciidsn3ak3r Right so for the past week ive been tearing my hair out :\ Got connected but ...

    1. #11
      mersey70's Avatar
      mersey70 is offline Sky User Member
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      Re: Sky Talk Line Installed YAY!!!!

      Quote Originally Posted by aciidsn3ak3r View Post
      Right so for the past week ive been tearing my hair out :\
      Got connected but line was very quiet and there was odd days where I couldn't make outbound calls, but could on my Virgin line. Could receive calls on the Sky Line.
      I rung them up about this and as to why the broadband order was still cancelled.
      They had a provisioning fault they said and it should be rectified within 24 hours.
      24 hours passed and nothing.
      48 hours passed and it was working fine.
      72 hours passed and we was back to the original fault.
      Touch wood since then it has been ok.
      CS said that my broadband order should be accepted within 5 working days.
      Its been 6 and still says its been cancelled.
      Im refusing to call Sky with this issue as its costing a fortune.
      I should be able to call from my line but im not getting stuck in queues on the weekend.

      Would someone kindly reply with the email address of to whom I can escalate this to.
      My broadband with Virgin is going in 5 days so really need the internet or for some hope that I will get broadband :\

      Thanks muchly.
      Sorry to hear of your troubles, I have ordered BB too but the activation date has not been reached yet so I hope it goes OK!

      I also found the calls to Sky can be expensive until you switch to Sky Talk so If it's useful for anyone in future I found a freefone number for Sky. 0800 046 6434.

      Good luck.


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    3. #12
      aciidsn3ak3r's Avatar
      aciidsn3ak3r is offline Sky User Member
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      Re: Sky Talk Line Installed YAY!!!!

      Well I sent off a complaint letter off to Jeremy and rung Sky CS today to ask if my family + friends discount is still applied.
      I asked them about the BB order and said it was stuck. They will give me a ring on Tuesday to let me know about the progression and was escalated to a manager.
      **FINGERS CROSSED**

    4. #13
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      rockdj99uk is offline Sky User Member
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      Re: Sky Talk Line Installed YAY!!!!

      Don't hold your breath waiting for that callback, lol

    5. #14
      aciidsn3ak3r's Avatar
      aciidsn3ak3r is offline Sky User Member
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      Re: Sky Talk Line Installed YAY!!!!

      I got a call back, although it wasn't from ringing the CS.
      It was from a lady that was ringing on behalf of Jeremy.
      This was on Monday and she said she would send out the router on Tuesday, which i received today.
      Got home from work today and it had arrived.
      The lady also said she would liaise with BT to get the activation date brought forward from the 24/05/2011.
      They were brilliant and brought the date forward to 18/05/2011. Which is TODAY.
      Plugged it all in and internet was working instantly, Currently on 4meg capped but hopefully DLM should start soon.

     

     
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