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    And the fun begins

    This is a discussion on And the fun begins within the Sky Talk forums, part of the Other Sky help and support category; Always knew it was gonna happen....... Activation date 16th Feb. Now left with no phone, meaning no BB . Phone ...

    1. #1
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      And the fun begins

      Always knew it was gonna happen....... Activation date 16th Feb. Now left with no phone, meaning no BB.
      Phone sky, do a line test and tell me everything is fine.
      I know I have everything installed correctly but only get a beeping dial tone similar to engaged tone.
      Anyone have an idea.
      Have to ring them back later when I get home from work but don't fancy shelling out for 0844

      Lee


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    3. #2
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      Re: And the fun begins

      Have you tried a handset direct at the test socket with no other equipment connected?

      If so, and Sky's line test is passing, then it'll be escalated to the Customer Solutions Team. All they're going to do is run a different test; if it looks like a fault on Sky's equipment at the exchange, then they'll give the case to the Network Operations Centre; if the fault doesn't look to be on Sky's equipment, then they'll log a fault to Openreach.

      If you're positive that your end is fine (by trying the test socket with a known working handset), then it's probably some kind of frames/exchange issue.

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      Re: And the fun begins

      Activation date 16th Feb. Now left with no phone, meaning no BB.
      That is not necessarily correct. There are several instances reported here where there is no phone connection, but the BB works perfectly well, it depends on the type of fault you have.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
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      It is correct in my instance.

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      Case forwarded to CST. Have to wait for a call within 72hrs.

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      Re: And the fun begins

      Unless CST are overflowing with calls, you can be warm transferred through. I suggest you call back and request to be transferred through, as you're going to be waiting 72 hours and then a further 48 hours for Openreach or the NOC to receive the case.

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      So I call back when and say what?

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      Re: And the fun begins

      Obviously that you have an open ticket/case and you'd like to be transferred to CST?

    10. #9
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      So CST are office based then. They have nothing to do with sorting the fault on-site

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      Re: And the fun begins

      CST are just a team for technical escalations. Any repair work on the line or exchange (excluding Sky's DSLAMs and beyond) is done by BT Openreach.

     

     
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