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    Do i really have to cancel my phone service??

    This is a discussion on Do i really have to cancel my phone service?? within the Sky Talk forums, part of the Other Sky help and support category; My service was interupted due to non payment of bill. My phone was in the condition of outgoing calls barred ...

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      KEITHMON's Avatar
      KEITHMON is offline Sky User Member
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      Do i really have to cancel my phone service??

      My service was interupted due to non payment of bill. My phone was in the condition of outgoing calls barred which meant that I could receive calls. The bill was paid and was told that my phone would be on within 72 hrs.....120 hrs later I call sky to find out that they will have to cancel my account and restart which will entail a new number and 3 weeks to have the phone put back on.
      They say that there is no way to keep the same number....ridiculously if I don't cancel and get reinstated I can still use the same number to receive calls.
      Calling BT they have told me that I can go back to them and keep the same number......
      TOTALLY CONFUSED. !!!!!!!!!!
      Can't believe that if I accept the ridiculous offer I will be without a phone for a minimum period of 3 weeks and with a new number which will be really inconvenient...
      Can this be the only solution they have or is it just that this is the easiest thing for them to do?????


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    3. #2
      nige1983's Avatar
      nige1983 is offline Sky User Member
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      Re: Do i really have to cancel my phone service??

      SOunds to me that they have ceased your services. I know that if you don't pay your bill for x amount of time they send you a couple of letters out then will cease your phone line. Sounds to me like this has happened and once the process starts there isn't a way of stopping this. Warning letters would have been sent though.

     

     

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