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    loud screaming on phone help

    This is a discussion on loud screaming on phone help within the Sky Talk forums, part of the Other Sky help and support category; sky need a big hammer all of it...

    1. #31
      jameshorton2005's Avatar
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      Re: loud screaming on phone help

      sky need a big hammer all of it


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    3. #32
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      Re: loud screaming on phone help

      NOC is Network Operations Control OR Centre can't remember which

      Ask them to book you an LL12
      Sorry as in electronic terms there is no such thing as an unfixable problem and if your being sent to the NOC that means for certain that your on the SVBN network as on WLR the NOC can't do diddly

      Can you reupload the noise your getting btw as the link seems to be dead...

    4. #33
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      Re: loud screaming on phone help

      Quote Originally Posted by spud_gun View Post
      NOC is Network Operations Control OR Centre can't remember which

      Ask them to book you an LL12
      Sorry as in electronic terms there is no such thing as an unfixable problem and if your being sent to the NOC that means for certain that your on the SVBN network as on WLR the NOC can't do diddly

      Can you reupload the noise your getting btw as the link seems to be dead...
      http://www.filedropper.com/recording1_1

      the one below i did last night the ring will hang then in comes the ringing tone
      http://www.filedropper.com/recording2_1

      noc is comeing monday so see if there any better


      [IMG][/IMG]
      Last edited by jameshorton2005; 05-09-10 at 03:38 PM.

    5. #34
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      Re: loud screaming on phone help

      James

      I replied to your pm

    6. #35
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      Re: loud screaming on phone help

      James, any word on what the Openreach engineer said?

    7. #36
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      Re: loud screaming on phone help

      he didnt have a clue he is going to keep looking at it. iv got to get a list of times and numbers that we get the problems on and give john 08000539999 he must be posh he got his own 0800 number lol

    8. #37
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      Re: loud screaming on phone help

      my farther in law lives in the next street over i put him with sky talk and internet ever since he changed he is getting the same noise and there nabour has commented about it also also there multi room boxes will not ring back so sky trying to charge them 17 a month there sending some one out tomorrow it is like a mirror image of all of our problems noise and boxes not ringing back if you ring the number 1470 from a phone are you ment to hear anything ? ? i look a fool for recommending them now

    9. #38
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      Re: loud screaming on phone help

      sky just rang out of the blue asking us to do a list of numbers that we get a problem with time and date i told them about my farther in law they where very interested as the noise is not isolated just to us he was saying there looking in to a carrier and want to look in to similaritys
      no light at the end of the tunnel yet though lol

    10. #39
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      Re: loud screaming on phone help

      Thanks for your recent e-mail to Jeremy Darroch which has been passed for my attention. I tried to call you this afternoon on both your mobile and landline and left a message to say I called.

      Please accept my apologies on behalf of Sky for the delay you experienced in Sky resolving this problem, along with my assurance that details of your complaint have now been passed to the teams concerned, to make sure that this doesn't happen again.

      I am pleased to hear that the problem with noise on your line has now been resolved and trust that you'll experience no further difficulties.

      I would like to arrange to enhance your viewing service and see that whilst you own a Sky+HD box which was installed in July this year, you do not currently have the HD subscription. By way of an apology, I'd like to arrange for you to receive the HD subscription, free of charge for the next 12 months, which is a saving of 120.00.

      Please reply to my e-mail to advise whether you'd like me to arrange this for you.

      Should you wish to contact me to discuss this matter further, please reply to my e-mail or phone me direct on

    11. #40
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      Re: loud screaming on phone help

      Result. What issue did the NOC find in the end?

     

     
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