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    loud screaming on phone help

    This is a discussion on loud screaming on phone help within the Sky Talk forums, part of the Other Sky help and support category; iv had 3 engineers hear already they had the same problem on the engineer phone im none the wiser lol...

    1. #11
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      Re: loud screaming on phone help

      iv had 3 engineers hear already they had the same problem on the engineer phone im none the wiser lol


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    3. #12
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      Re: loud screaming on phone help

      have you played my recording of it ? ?

    4. #13
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      Re: loud screaming on phone help

      I have had a listen and it sounds like feedback of some kind. Possibly a fault in the modem in the exchange. Do you know if the engineers have tried a 'lift and shift'? Irrespective of where it is coming from you should get on to Sky again and tell them it is not fixed. Don't forget, Sky are paying BTO through the nose for fixing it. If they are not doing that, Sky will not want to pay them.

      TomD


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    5. #14
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      Re: loud screaming on phone help

      i will ask sky for a 'lift and shift'

    6. #15
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      Re: loud screaming on phone help

      lift and shift done after that phone line was disconected over night internet was ok though but the noise is louder now i cant win lol

    7. #16
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      Re: loud screaming on phone help

      thay just refunded 6 months of line rental and a good will payment

    8. #17
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      Re: loud screaming on phone help

      Does this noise still occur with the adsl off,(router unpluged) if it is available to you dial the 17070 option 2 for quiet line test, also if you have a secrecy button on your phone use this to cancel out any outside noise, you should not hear anything apart from the recording "quiet line test"

      If open reach have swapped the port at the exchange(lift &shift) there is still a e'side or d'side pair to swap if they didn't check and do these or one of em already
      <a href=http://www.speedtest.net/result/754463629.png target=_blank>http://www.speedtest.net/result/754463629.png</a>

    9. #18
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      Re: loud screaming on phone help

      yes still there if adsl is off

    10. #19
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      Re: loud screaming on phone help

      LL1 engineer is that anything different from a engineer

    11. #20
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      Re: loud screaming on phone help

      sky just told me that there is nothing that thay can do now openreach cant fix it

     

     
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