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    Sky Talk Issue

    This is a discussion on Sky Talk Issue within the Sky Talk forums, part of the Other Sky help and support category; Hello Guys, On 7 th of May 2010 I called sky customer services to cancel my sky talk and BroadBand. ...

    1. #1
      muralijv's Avatar
      muralijv is offline Sky User Member
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      Sky Talk Issue

      Hello Guys,

      On 7 th of May 2010 I called sky customer services to cancel my sky talk and BroadBand.
      They persuaded me that I am on a free offer until end of june so that I can come back at the end of June( 29th) to cancel.
      Now on 8 th of June without a notice or informing me they disconnected my sky talk and my telephone line has been deactivated.
      But still my broadband is working.When I contacted sky to enable my line , they said there is not much they can do as line has been deactivated
      and need to contact BT to enable my line. I contacted BT for the line info. BT said still the line is with SKY.
      Inorder to enable or activate my fone line BT is charging me 125 ( one off fee).
      I lodged a complaint with sky CS but they said it will take 2-3 weeks for investigation, until then I have to wait.
      My question is how can my BroadBand can work without an active telephone line.
      I requested them to check my calls and conversations as they might have recorded for quality and training purpose.
      Can you please suggest what can I do to resolve this.

      Thanks


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    3. #2
      v_eveleigh's Avatar
      v_eveleigh is offline Sky User Member
      Exchange: Highcliffe
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      Re: Sky Talk Issue

      In reply-

      We also had major Issues getting Sky talk and Broadband cut - off ! We were moving home and gave Sky lots of notice to transfer service to our new place but three months later were still connected at our old address . Endless calls to Sky and threatening letters ( Ofcom ) still didnt work - we were given loads of credits to our account and apologies but basically its a hopeless service - once installed its fine but be very very careful of their after care service ! We got the impression they have to pay BT to cut the service which they didnt want to do - but obviously they would never admit to that !! The home moving depot is totally unapproachable - how convenient :-) and they can only be contacted by Sky themselves via e- note

      Ask lots of questions before signing up and read the small print carefully - my advice is to not bother . I like Sky TV itself but call it at that thanks

     

     

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