Got back from holiday to find no dial tone on landline. Called Sky, who say it's probably an issue at the exchange as we were scheduled to move over to Sky Talk's new network on April 27th, and there's been a delay.

Sky can't tell me when the delay will be resolved, and when landline service will be restored. More annoyingly, if you call into the number, it rings and then goes to Voicemail - but we have no way of accessing Voicemail messages, so who knows what will be on there?

Luckily we have mobiles we can use and Broadband is unaffected, but I can't believe Sky are so blasť about the absence of landline service...

Is this normal? 020 7704 xxxx