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    Change number on sky talk

    This is a discussion on Change number on sky talk within the Sky Talk forums, part of the Other Sky help and support category; Hi all PLEASE can someone help me We moved into our new house last year and inherited the previous occupants ...

    1. #1
      shabbadoof13's Avatar
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      Change number on sky talk

      Hi all

      PLEASE can someone help me

      We moved into our new house last year and inherited the previous occupants number, and since moving in have had NOTHING but regular phonecalls for the previous owners but not only that, they know our address as well. so We want our number changing due to these nuscense calls, but sky talk seem unwilling to change it for us.. Is there anyone on here that works for sky that can PLEASE help me as otherwise we will just have to leave and go back to BT which will be a pain in the back side to be honest...

      Thanks

      Jon


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    3. #2
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      Re: Change number on sky talk

      I think you will have not option but to go back to BT, Sky rely on BT to do this sort of work for them and I doubt there is a proceedure in place for your circumstance.

    4. #3
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      Re: Change number on sky talk

      I too am in a similar situation - inherited previous occupants number. Sky told me that to change my phone number, they would need a police incident reference number. What a fuss!

    5. #4
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      Re: Change number on sky talk

      Refusing to change a number to help eliminate nuisance calls (or for any other reason the paying subscriber considers necessary) is a pretty poor service IMHO. Yes, they may want to charge for doing so but to just refuse is outrageous.
      Want to save on your phone costs? Click HERE then.

    6. #5
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      Re: Change number on sky talk

      Follow the guidance here
      Sky.com - Security Centre>Article
      and if they still don't do anything head to the complaints department
      http://www.sky.com/portal/site/skyco...ice/complaints
      or send a recorded delivery letter of complaint to head office. These situations are a pain but should not happen as the number is supposed to sit dormant in a number pool for a minimum length of time before being used again.

    7. #6
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      Re: Change number on sky talk

      well i've tried to call them again today and request a renumber again.. I have been told my request has been put through to the Customer Care Relations team but if all I end up with again is another letter telling me to go ex-directory or sign up to the TPS I am going to go nuts....

    8. #7
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      Re: Change number on sky talk

      Just to update this thread

      I got a phonecall from someone high up at sky on monday who changed my number then and there, but its a strange 0113 8080 etc number, does anyone know if this is just a virtual number placed on my line, seems odd that he could change my number so quickly, not that i am complaining....

    9. #8
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      RST
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      Re: Change number on sky talk

      Also, if you contact the Police regarding nuisance calls and get a crime reference number, Sky will cahnge your telephone number.

    10. #9
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      Re: Change number on sky talk

      the number can be changed as far as im aware but you would need to go through customer service who would then get you through to right department, but it can be done.

    11. #10
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      Re: Change number on sky talk

      Yes David, with a crime reference number

     

     

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