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    Sky Talk Voicemail Plus

    This is a discussion on Sky Talk Voicemail Plus within the Sky Talk forums, part of the Other Sky help and support category; Has anyone tried the new Online Voicemail , as advertised in the New improved network for Sky Broadband and Sky ...

    1. #1
      JPL's Avatar
      JPL
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      Sky Talk Voicemail Plus

      Has anyone tried the new Online Voicemail, as advertised in the New improved network for Sky Broadband and Sky Talk customers letter?

      I have recently been moved to the new network, and today I tried Online Voicemail by clicking on Sky Voicemail on my My Sky page:



      This took me to a new page (mysky.sky.com/portal/site/skycom/mysky/voicemail) which was entirely blank below the Welcome/Logout line.

      What am I doing wrong?
      JPL


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    3. #2
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      Re: Sky Talk Voicemail Plus

      I'm not sure the service has launched yet. I was transferred to the new network last week and the letter I received beforehand stated that listening to your voicemail from the Internet was a future service?

    4. #3
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      Re: Sky Talk Voicemail Plus

      It would be unusual to provide a link from My Sky before the service is launched...
      JPL

    5. #4
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      Re: Sky Talk Voicemail Plus

      The following link details Voicemail through the Internet being a future service:

      Network Transfer

    6. #5
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      Re: Sky Talk Voicemail Plus

      Thanks for posting that link - I looked briefly for it but could not track it down.

      However, the content is the same as the letter I mentioned: "If you upgrade to Voicemail Plus, now you also get Online Voicemail, which gives you access to your voice messages through the internet".

      I interpreted "now" to mean now. Why do you think it refers to a "future service"?

      The linked page says, "We’ll be developing even more innovative services for Sky Talk customers over the coming months so keep an eye on Sky.com for updates", but this is a separate point; there is no suggestion that this refers to Online Voicemail.
      JPL

    7. #6
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      Re: Sky Talk Voicemail Plus

      I'm confused too. Have you contacted Sky? Saying that, when I logged into My Sky, I don't even have the Sky Talk link, let alone voicemail...

    8. #7
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      Re: Sky Talk Voicemail Plus

      You are right, it has not been implemented yet.

      Sky Help Centre replied, "Online Voicemail is a service we aim to provide in the future but is not currently available for use. Unfortunately, at this moment in time, I am unable to provide you with a release date for this service".

      It looks like this is a case of Sky's left hand not knowing what the right is doing (or in this case, not doing). It does not help the poor customer at all for Sky to notify him of the availability of the service, provide a button on the My Sky home page to access it, but then to link to a blank page (not even the dreaded Coming Soon message).
      JPL

    9. #8
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      Re: Sky Talk Voicemail Plus

      Hi. I had the same trouble and phones Sky Help. First of all they did not know about the product and after being transferred several times they told me it is not live yet as they have some bugs to sort out. I asked when iy might work and they thought about two months. I called them 10 days ago and havnt tried since just in case it starts working without further notice

    10. #9
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      Re: Sky Talk Voicemail Plus

      Looks like this is now rolling out as I received a letter from Sky today telling me I'm been transfered onto their new network from June 21st, although I don't subscribe to voicemail plus.

     

     

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