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    deleted Sky voicemail plus, now don't have voicemail at all

    This is a discussion on deleted Sky voicemail plus, now don't have voicemail at all within the Sky Talk forums, part of the Other Sky help and support category; I was under the impression that Sky Voicemail was free, but Voicemail Plus was 2.50 per month, and that the ...

    1. #1
      afc69's Avatar
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      deleted Sky voicemail plus, now don't have voicemail at all

      I was under the impression that Sky Voicemail was free, but Voicemail Plus was 2.50 per month, and that the only difference was that you could retrieve calls remotely.

      As I don't need that, I got in touch with Sky and got them to take Voicemail Plus off, but I assumed that it would revert to standard Voicemail -ie, without the remote access, but the voicemail has gone completely.

      If I dail 1571, it says service is not available on this line, if I call my number from elsewhere, it doesn't go to voicemail.

      Am I barking up the wrong tree, or just barking?


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    3. #2
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      Re: deleted Sky voicemail plus, now don't have voicemail at all

      Have you spoken to Sky about it?

    4. #3
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      Re: deleted Sky voicemail plus, now don't have voicemail at all

      Yes, awaiting ther reply

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      Re: deleted Sky voicemail plus, now don't have voicemail at all

      Please don't have it switched it back on. It's costing your callers money unnecessarily.
      Want to save on your phone costs? Click HERE then.

    6. #5
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      Re: deleted Sky voicemail plus, now don't have voicemail at all

      Quote Originally Posted by afc69 View Post
      I was under the impression that Sky Voicemail was free, but Voicemail Plus was 2.50 per month, and that the only difference was that you could retrieve calls remotely.

      As I don't need that, I got in touch with Sky and got them to take Voicemail Plus off, but I assumed that it would revert to standard Voicemail -ie, without the remote access, but the voicemail has gone completely.

      If I dail 1571, it says service is not available on this line, if I call my number from elsewhere, it doesn't go to voicemail.

      Am I barking up the wrong tree, or just barking?

      I took my free voicemail off in May as I would be away from home for some time and didn't want people to think I was ignoring them. Despite numerous emails and responses I've still not got it back.

      I suspect there is a technical problem somewhere, or internal politics, or a big problem as they say my voicemail is "stuck", and no one seems to be able to fix it, OR WILL TAKE THE TIME TO FIX IT. The emails are very conciliatory, suggesting I take it to a higher complaints level. Are the lack of Sky profits and cost cutting affecting service?

      I also note there is a new "voicemail plus" so perhaps all efforts are going into that.

      The new "voicemail plus" should have online access, I presume similar to what BT used to give for free. But for 2.50 per month I don't think I'll bother, unless you can switch it on/off when you go on holiday.

    7. #6
      afc69's Avatar
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      Re: deleted Sky voicemail plus, now don't have voicemail at all

      Complete shambles. They were quick enough to remove voicemail plus (same day) but as of today, I'm still waiting for standard voicemail 1571 to be re-instated.

      Getting fobbed off about issue being escalated to highest level. Fired an e-mail off to James Murdoch so hopefully that has sent a rocket up somebody's ass.

     

     

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