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    Anyone who could help me please!

    This is a discussion on Anyone who could help me please! within the Sky Talk forums, part of the Other Sky help and support category; I'm at the end of my tether (no pun intended, a tether .. a line .. get it? .. nope? ...

    1. #1
      JmeSaunders's Avatar
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      Anyone who could help me please!

      I'm at the end of my tether (no pun intended, a tether .. a line .. get it? .. nope? fine!).

      I've been on this website a few times and seen how helpful you all are, and could now do with some asstiance and maybe a councillor lol.

      I ordered Sky+ HD and Talk (and I was going to order broadband once my phone line was activated) .. seems simple enough .. WRONG.

      Sky installed the TV the day we moved .. yay :-D. Because I was a new customer Sky said I could go with line rental with them from the off, which was fantastic. Only a day before I put a order in for BT. I phoned up BT and cancelled their line rental and sigh .. this is where BT also messed things up. A week ago, BT sent me a bill saying "YOU OWE US MONEY" so .. I went on their live chat (instead of phoning) and they apologised and cancelled and said I would receive a final bill of 0.00 (the best bill I will ever get) .. however that still hasn't come through.

      I E-mailed sky after "My Sky Order Tracking" the woman e-mailed me back and wrote "
      As per our records I can see that you have ordered Sky Talk Freetime package with Sky Talk line rental. Also you have an offer of free line rental with Sky+ HD for 12 months. I would like to tell you that your telephone line installation will be done on any of the 3 dates-16/07/09, 17/07/09 or 20/07/09 and I appreciate your patience for the same."
      So all is well, beside I didn't get a letter from Sky to talk about my new phone line .. but didn't seem a problem to me.

      And I went onto My Sky today and I found this
      You have cancelled your order, and we are processing your request. If you believe this is incorrect, please call Sky Customer Services on 08442 410 499.
      and

      Your Sky Talk order has now been cancelled. If you believe this is incorrect, please call Sky Customer Services on 08442 410 499.

      I just don't know what to do! It's starting to get to the point of upsetting me, because of the annoyance, what should I do next? I can't phone them because I only have access to a mobile.

      Thank You .. if you can help!


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    3. #2
      pete22's Avatar
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      Re: Anyone who could help me please!

      Quote Originally Posted by JmeSaunders View Post
      I'm at the end of my tether (no pun intended, a tether .. a line .. get it? .. nope? fine!).

      I've been on this website a few times and seen how helpful you all are, and could now do with some asstiance and maybe a councillor lol.

      I ordered Sky+ HD and Talk (and I was going to order broadband once my phone line was activated) .. seems simple enough .. WRONG.

      Sky installed the TV the day we moved .. yay :-D. Because I was a new customer Sky said I could go with line rental with them from the off, which was fantastic. Only a day before I put a order in for BT. I phoned up BT and cancelled their line rental and sigh .. this is where BT also messed things up. A week ago, BT sent me a bill saying "YOU OWE US MONEY" so .. I went on their live chat (instead of phoning) and they apologised and cancelled and said I would receive a final bill of 0.00 (the best bill I will ever get) .. however that still hasn't come through.

      I E-mailed sky after "My Sky Order Tracking" the woman e-mailed me back and wrote "

      So all is well, beside I didn't get a letter from Sky to talk about my new phone line .. but didn't seem a problem to me.

      And I went onto My Sky today and I found this

      and




      I just don't know what to do! It's starting to get to the point of upsetting me, because of the annoyance, what should I do next? I can't phone them because I only have access to a mobile.

      Thank You .. if you can help!


      Seems you have access to the internet so:

      Go to "My Sky" again.

      Click on "Sky Help Centre".

      Where it says "Useful Links (in Green), click on "Contact Sky".

      On that page you should find email links in addition to telephone numbers.

    4. #3
      JmeSaunders's Avatar
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      Re: Anyone who could help me please!

      Well I e-mailed them, but last time I e-mailed them it took them 6 days to get back to me, and also .. I can't phone them because I only have access to mobile broadband, and a mobile phone.

    5. #4
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      Re: Anyone who could help me please!

      Could you not just go and use a phone box if you are worried about your mobile bill or don't have a friend/neighbour you could ask.

      I'm not sure what you expect Sky to do if you don't/won't contact them. It seems that BT may have advised Sky incorrectly that the order for the line was cancelled as it is actually BT who would have done the install on Sky's request.

      You really need to do as they advise and contasct them on the telephone number given.

    6. #5
      JmeSaunders's Avatar
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      Re: Anyone who could help me please!

      Just moved into the area, and I live in an estate .. the next phone box is in the town centre.

      I've vaguely sorted most of the problem now, cost me 10 to sort out though.

    7. #6
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      Re: Anyone who could help me please!

      Similar problems encountered here when I tried to upgrade my freetime to unlimited. I found that during one of my many many many calls to sky to try and change over that one of there opratives had cancelled my whole sky talk by mistake! I recieved the You have cancelled your order, and we are processing your request. If you believe this is incorrect, please call Sky Customer Services on 08442 410 499. Rang and they said nothing they could do even though it was there fault!!
      Also got the letter to say what benefits I would loose out on!

      I emailed several depts via sky website help to say how disgusted i was and rang up a number that was posted on this site for customer service. They sorted it within a few days and all is fine again with 84 credit applied to my bill as way of an apology. Im still on sky talk freetime though and im warry of ringing up to try and change it again as i dont want to go through the hassel again.

      So my advice keep ringing and keep emailing your disgust and horror, they will contact you and give you a dedicated advisor who will keep you posted of whats happening.

      Im so sorry you are having to go through it too but keep plugging at them.

      Regards
      Scoop

    8. #7
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      Re: Anyone who could help me please!

      Quote Originally Posted by JmeSaunders View Post
      I can't phone them because I only have access to mobile broadband, and a mobile phone.
      You can always explain this and so get them to phone you back.

    9. #8
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      Re: Anyone who could help me please!

      Quote Originally Posted by neilmcl View Post
      You can always explain this and so get them to phone you back.
      But it's a minimum of 20 minutes on a premium rate number to get to talk to anyone to ask for that!

      And then they won't ring back!
      Want to save on your phone costs? Click HERE then.

    10. #9
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      Re: Anyone who could help me please!

      It's not a premium rate number!

      They will also refund the call cost if you ask.

    11. #10
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      Re: Anyone who could help me please!

      Quote Originally Posted by Smithy99 View Post
      It's not a premium rate number!

      They will also refund the call cost if you ask.
      It costs more than it costs to call a standard (01, 02 or 03) number.

      Hence, one has to pay a premium to call it.

      Hence, it's a premium rate number.
      Want to save on your phone costs? Click HERE then.

     

     

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