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    Sky's New phone & broadband network

    This is a discussion on Sky's New phone & broadband network within the Sky Talk forums, part of the Other Sky help and support category; My God, reading all this stuff about the changeover on Aug 1st has made me paranoid! The overwhelming opinion is ...

    1. #31
      robthemod's Avatar
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      Re: Sky's New phone & broadband network

      My God, reading all this stuff about the changeover on Aug 1st has made me paranoid! The overwhelming opinion is I should opt out now, but what's the worst that can happen other than a predictable price rise? I am very happy with my broadband connection, and the phone service is cheaper than BT. So although SKY are putting the line rental up why should I move, other than to have the flexibility of voice provider?

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    3. #32
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      Re: Sky's New phone & broadband network

      Quote Originally Posted by robthemod View Post
      but what's the worst that can happen other than a predictable price rise?
      If you did decide to leave, as I understand, if you wanted to go back to a service that comes down technically the "BT" line, that could cause a lot of problems for you, possibly.
      Being tortured by a mord-sith takes on new meaning

    4. #33
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      Re: Sky's New phone & broadband network

      Quote Originally Posted by tvsizedoesmatter View Post
      If you did decide to leave, as I understand, if you wanted to go back to a service that comes down technically the "BT" line, that could cause a lot of problems for you, possibly.

      I value all the advise on this thread, but I am wondering if I should stay put and see what happens. If I've read the situation right, SKY have installed (or are installing) their own voice equipment and won't be paying BT for the usage of their infrastructure.

      Maybe SKY will pass on the cost savings to their customers?

    5. #34
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      Re: Sky's New phone & broadband network

      Quote Originally Posted by robthemod View Post
      I value all the advise on this thread, but I am wondering if I should stay put and see what happens. If I've read the situation right, SKY have installed (or are installing) their own voice equipment and won't be paying BT for the usage of their infrastructure.

      Maybe SKY may pass on the cost savings to their customers?
      Yes of course Sky will be saving a lot of money doing this and may well pass on some of it to you. As long as you are happy there is no problem, but if you ever want to move to a differant supplier, say for BB, then the problems start.

    6. #35
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      Re: Sky's New phone & broadband network

      Quote Originally Posted by robthemod View Post
      Maybe SKY may pass on the cost savings to their customers?
      well actually they're gonna be putting the line rental prices up. Usually with Sky, if the TV is anything to go by, price rises are inevitable for packages. Never in 20 years have they reduced their monthly prices (that I can remember).

      Box prices yes, but the regular income streams, no.
      Being tortured by a mord-sith takes on new meaning

    7. #36
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      Re: Sky's New phone & broadband network

      Quote Originally Posted by tvsizedoesmatter View Post
      well actually they're gonna be putting the line rental prices up.
      25p I think. Still cheaper than BT, but still a price rise we don't want.
      There is one advantage of having ST - the calls to SKY are free, and I reckon they will be forced to make 0845 numbers free as well.

    8. #37
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      Re: Sky's New phone & broadband network

      Quote Originally Posted by Mr Spouse View Post
      Personally, I would pick Sky's network over TalkTalk. They have an even lower reputation than Sky on customer service and their BB network seems to be more prone to problems.

      Just because Sky have installed a line doesn't necessarily mean it is theirs - highly likely that it is but worth checking with them. Even if it is, you have the TV package so Sky Unlimited BB will only be 3 a month more than TalkTalk with their 40GB cap.
      But I can call 0870 and 0845 and local calls for free on TT whereas Sky want to charge.

    9. #38
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      Re: Sky's New phone & broadband network

      Quote Originally Posted by robthemod View Post
      25p I think. Still cheaper than BT, but still a price rise we don't want.
      There is one advantage of having ST - the calls to SKY are free, and I reckon they will be forced to make 0845 numbers free as well.
      Free?

    10. #39
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      Re: Sky's New phone & broadband network

      Quote Originally Posted by robthemod View Post
      There is one advantage of having ST - the calls to SKY are free, and I reckon they will be forced to make 0845 numbers free as well.
      Quote Originally Posted by PaulSky View Post
      Free?
      Yep, if you have a Skytalk calling plan, any calls to Sky "customer" services is free, so rather than hanging on for 30 minutes & paying for it, you don't have to.
      Being tortured by a mord-sith takes on new meaning

    11. #40
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      Re: Sky's New phone & broadband network

      Quote Originally Posted by tvsizedoesmatter View Post
      Yep, if you have a Skytalk calling plan, any calls to Sky "customer" services is free, so rather than hanging on for 30 minutes & paying for it, you don't have to.

      Yeah, that is a real bonus. I, and I'm sure many of the users on this forum have had to hold for Tech Support , and 'Customer Service' in excess of 45 mins, so free calls are a real boon. Now we need SKY to follow the competition and make 0845 and 0870 numbers free too.
      Last edited by robthemod; 08-07-09 at 08:49 PM.

     

     
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