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    Sky Talk cracking and noise on the line

    This is a discussion on Sky Talk cracking and noise on the line within the Sky Talk forums, part of the Other Sky help and support category; Hi, I've just swicthed from BT for Line Rental and calls to Sky Talk Freetime with Line Rental. Since the ...

    1. #1
      avo1101uk's Avatar
      avo1101uk is offline Sky User Member
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      Sky Talk cracking and noise on the line

      Hi,
      I've just swicthed from BT for Line Rental and calls to Sky Talk Freetime with Line Rental. Since the transfer last Monday i've noticed the line quality as not as good as BT, we now experience crackling/noise on the line, it's like when your on a mobile and you can hear that your loosing signal, getting the tin sound.

      Is this because the sky lines/network are not as good quality as BTs? or has something gone wrong in the transfer from BT network to Sky? as we never had this with BT.


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    3. #2
      penrhyn's Avatar
      penrhyn is offline Sky User Member
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      Re: Sky Talk cracking and noise on the line

      There has been no change in connection or network, you have only changed who you pay.
      Try running a BT quiet line test.
      Unplug any extention phones, extention cables, answer machines or fax (anything except the phone you will use to do the test!).

      Plug a normal touch tone phone directly into the BT master socket.

      Dial 17070, press option 2 (quiet line test)

      You should hear 'Quiet Line Test' and then silence, there should be no pops, clicks, whistles, buzzing etc. If there is noise on the line, make sure it's not your phones connection to the socket (wiggle it about a bit) and that you are using the master socket. If you are sure its the line making the noise then dial BT (or WorldOnline) and report the fault, they should be able to sort it out. Remember that 'mis-reporting' a fault (e.g. if it turns out to be your phone, extention cord etc.) may be charged a call-out fee by BT (/WOL).


      If you are still getting crackles get on to customer service who will get BT to investigate.


    4. #3
      avo1101uk's Avatar
      avo1101uk is offline Sky User Member
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      Re: Sky Talk cracking and noise on the line

      Many Thanks I'll try that when I get home tonight

     

     

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